The IT staff at Community Bank and Trust of Florida received many password related tickets each day.
Streamlining bank with SSO and SSRPM implementation with Tools4ever
Community Bank and Trust of Florida provides financial products with personalized customer service via eight Florida locations in Ocala, Marion, Sumter and Alachua counties and currently has more than 115 employees. The bank implemented Tool4ever’s E-SSOM and SSRPM to allow its employees the ability to quickly deal with password issues and ensure quality customer service.
Before the solutions were implemented, the helpdesk was receiving five to 10 password tickets a day, taking time away from the staff and keeping the department from focusing on more important priorities. Tools4ever’s E-SSOM allows the bank to provide its employees with a single set of credentials for all of its applications, and Self Service Reset Password Management (SSRPM) allows employees to reset their own password if they are locked out.
“Being able to reset your own password and not have to contact the helpdesk for intervention is invaluable.”Jeff Stafford, Senior Vice President at Community Bank and Trust of Florida
With both solutions in place, Community Bank and Trust of Florida employees can now deal with password issues on their own, especially at crucial times, such as on weekends when the IT department is not available.
“Being able to reset your own password and not have to contact the helpdesk for intervention is invaluable,” said Jeff Stafford, senior vice president at Community Bank and Trust of Florida. “Many of our employees have worked for other financial institutions and they can testify that these systems now set up apart from the competition, and make it easier for them to perform their jobs and to serve customers.”
Tools4ever provides a complete line of identity and access management systems, such as user provisioning, role based access control, password management, single sign on and access management.
“It’s an honor to be able to help Community Bank and Trust grow along with us, and deliver them systems that will create efficiencies and drive employee satisfaction,” said Dean Wiech, managing director of Tools4ever. “Both of these solutions will allow the bank’s employees to focus on more important issues than managing passwords and spending time on helpdesk calls. Internal teams are now able to focus efforts where they are needed most: With clients to deliver the most positive outcomes.”