Streamline Your IT Processes with Automation

Streamline Your IT Processes with Automation

Our solutions, HelloID (cloud) and NIM (on-premise), help reclaim IT time and reduce human error by automating IT processes.

Let Efficiency Win

Accomplish More

Automate more of your daily tasks and win back valuable time to do even more. Complete those high-impactful IT projects with your new freedom.

Automating IT

No matter your role in the organization, Automation can improve your day-to-day tasks by streamlining, centralizing, and automating the things you need it to.

Highly Visible

Every organization has some level of audit or compliance requirements. With Automation, every step is logged and ready for your next report.

Manual vs. Automation

Manual processes in today’s organizations can be time-consuming and even dangerous. Requests for a simple task such as group membership changes or downstream attribute updates, can take hours, if not days, to complete. Meanwhile, employees are unproductive, and a potential security risk exists while waiting for the change to take place. Let’s not forget the big elephant in the room, human error, when conducting these tasks.

How many errors have you corrected in your IT career that were caused by a simple keyboard mistake? IT teams spend countless hours fixing problems like:

  • Misspelling
  • Wrong Group Membership
  • Inadequate Access Rights
  • Excessive Access Rights
  • Wrong Office Location
  • Incorrect Manager

Through Automation, IT departments can transform their time-consuming, outdated, and possibly unsecured manual processes into a time-saving, error-free, and secure win for the entire organization. For example, IT teams could automate the following tasks:


Onboarding and Offboarding: Automating the synchronization of data between your HR or SIS system to downstream systems such as Active Directory or Google Workspace.


CRUD: Typical IDM CRUD (Create, Read, Update, & Delete) processes of a user lifecycle.


Helpdesk or Organization Delegation: Customized delegated web forms that utilize post-submit Automation to fulfill tasks.


Role Modeling: Designed roles or dynamically built roles based on HR and SIS data to facilitate proper employee role assignment, including groups.


Reports: Web or email-generated reports based on data compiled by an automated scheduled process.

Reclaim IT Time & Resources

Save Time

No more time wasted manually entering data or researching the accuracy of the request. Instead, automate and reclaim your time.

Error Free

Error-prone and time-consuming manual processes are eliminated. No more communication bottlenecks between IT & HR.

Audits & Compliance

Reduced time required for gathering information for audit and compliance reports. Detailed logging with predefined or custom reports.

Automated User Account Solutions

Creating, modifying, and deleting user accounts is still a complex, time-consuming manual task in many organizations. In those cases, HR and other departments send user information to the IT team members, who then configure the user account and its associated rights and licenses. Manual maintenance of all that information is difficult and prone to errors. In addition, relying on manual management results in expensive licenses remaining active, forgotten rights, and the risk of former employees retaining access to their old accounts.

With our solutions, organizations can easily migrate to an automated user account solution. Typically, all relevant employee data is stored in the company’s HR system. This information includes personal details, contract start and end dates, position title, manager, and department. By linking our solution to the HR system, employee data is entered into one single system and synchronized with all other systems. Accounts are automatically configured for new hires, and job changes of current employees automatically lead to changes in their rights and licenses. Changes are implemented quickly and error-free.

Automate Provisioning and Deprovisioning

Organizations often struggle with employee provisioning and deprovisioning processes. Sometimes referred to as onboarding and offboarding. When this process is manually performed, it often takes days to complete before a user is ultimately provisioned in all systems. Additionally, manually managing this type of provisioning or deprovisioning is prone to human error that can cause unproductive employees or security risks.

Our solutions can help organizations mainstream the provisioning and deprovisioning process. The entire process of managing employees can be automated by connecting your source system, such as your HR or SIS system, to your downstream target systems. Some examples of downstream systems are Active Directory and Google Workspace.

With Automation, changes in your source system are automatically detected and synchronized to the appropriate target systems. Role models or business rules are designed within our solutions to easily assign access rights, such as security or distribution groups. Each step of the process is automatically tracked and logged to ensure the organization stays compliant and passes audits.

Remove Bottlenecks

Automation and efficiency are top priorities. Bottlenecks, however, often remain in the user lifecycle. As a result, companies are rooting out inefficiencies by automating manual processes wherever possible. However, not every scenario can be solved by automating your HR to your downstream process. At some point, IT teams will be faced with single-user creations, such as temporary workers or substitute teachers. These types of users are typically not found in your source HR or SIS system.

Instead of reverting back to a purely manual process. We have you covered with customizable web forms. You can design these forms for unlimited types of scenarios, such as Provisioning, Deprovisioning, Password Resets, Group Management, and more. In a provisioning scenario, the tailor-made form replaces your HR or SIS system as the entry point to your automated provisioning system. This allows IT teams to manually create single users that are processed the same way as an HR employee. Guaranteeing that all user accounts have been generated using your organization’s pre-approved formats, such as user name, email, and full name. Additionally, all users will be properly evaluated using our solutions, role models, and business rules.

Audit and Compliance

Knowing what and why something happened is paramount in any provisioning solution. Manually searching text or CSV files across multiple systems is time-consuming and can easily be misinterpreted.

With our automated solutions, you have quick and easy access to the data you need to know Who, What, Where, Why, and When, something happened. All activities, such as imports, changes, and exports are recorded for auditing and accountability purposes. This helps organizations achieve a greater level of security while also assuring compliance with industry-standard regulations such as SOX and HIPAA.

Speak with One of Our Technology Representatives