Tools4ever Blog

SSRPM Saving the Helpdesk Time

Forgetting a password can be quite an ordeal without a self-service reset system in place. You have to call the help desk, provide your information, wait for a ticket to be created, be assisted by the next available agent or at times you may have to wait for a call back. Where this gets even more difficult is at off peak times when the helpdesk is closed and you need to regain access. You may have to wait hours or at times, days, to have your reset initiated, all the while the user is unproductive.

Cloud Solutions

Technological advancements are rapidly increasing at every moment; organizations are always looking to provide services in a scalable and flexible manner. Cloud computing is the latest buzzword in technology due to its flexibility, scalability, and cost efficiency. NIST defines cloud computing as “a model for enabling ubiquitous, convenient, on demand network access to a shared pool of configurable computing resource that can be rapidly provisioned and released with minimal management effort or services provider interaction.” Cloud computing is an Internet connected infrastructure that provides on demand access to networks, servers, storage, applications, and services.

Access Governance Solutions Ensure Network Security Compliance

In a corporate environment, the most important aspect of protecting the security of your network is by leveraging software to ensure users do not have permissions to files and applications that they should not be able to access.