Identity and Access Management (IAM)

Streamline your operational efficiency and control compliance efforts for HIPPA, SOX, and other requirements. IAM provides user provisioning, centralized account management, and role-based access control by integrating personnel and directory systems.

Exciting News! Our latest NexGen IDM solutions, NIM and HelloID, now encompass all features of IAM along with new additions such as Role Models, Reporting, Rostering, Delegated Apps, and more. Discover the expanded capabilities today!

New Pricing Buyback Options for IAM Customers Migrating to NIM or HelloID – Contact Us to Learn More!

Five Modules to Unleash Your Organization’s Potential

IAM automates user account management, thus freeing up IT resources and improving the organization’s security and efficiency. In addition, automated onboarding and offboarding ensure that only the right people have the right access at the right time.

To achieve this, IAM consists of five modules:


User Provisioning


Access Governance


Workflow Management & Self-Service


Downstream Provisioning


Helpdesk Delegation

Level Up Your Operational Efficiency

User Provisioning

Attempting to manually create, manage, and disable user accounts in today’s complex corporate environment is its own full-time job.

Access Governance

Access Governance enforces access rights to applications and data based on an employee’s job function. Issue, change, and withdraw privileges based on your AG role model.

Workflow Management and Self-Service

With Workflow Management and Self-Service, employees can request, and managers can approve resources without any IT intervention.

Downstream Provisioning

Downstream provisioning lets you automatically connect managed user accounts to systems and applications thanks to IAM’s 150+ connectors for managing user accounts and rights.

Helpdesk Delegation

IAM links User Account Management tasks to web forms, allowing less-technical helpdesk employees to fulfill them without elevated privileges.

User Provisioning: Automated User Account Management

Tools4ever’s IAM User Provisioning software creates a connection between HR systems, directory services (e.g., Active Directory, LDAP, GSuite), and downstream services. The entire process is automated, recovering substantial bandwidth for IT staff.

Easily synchronize user account information between the HR system and the network automatically with IAM User Provisioning. This information may affect Active Directory access management (e.g., department, position, start/end dates) or simple employee data (e.g., name, address). IAM detects HR system changes, automatically updating and implementing them across the entire network.

Fast and Efficient


“Day One” Start:

A new hire walks into work on their first day with access to all their accounts. IAM makes this a reality, not a daydream.


Automated, accurate management

Implement changes immediately and consistently across your network. No manual intervention is needed.


Centralized information, greater efficiency

Manage user accounts in one “core-registration” system. Your entire network synchronizes with this data source.

Access Governance: Structured Authorization Management

Say goodbye to copying users, spreadsheets, and user templates thanks to Access Governance, also known as Role-Based Access control or RBAC—a method of restricting network access based on the roles of individual users within an organization.

IAM Access Governance software ensures that employees maintain the correct authorizations appropriate to their roles. An authorization matrix determines accessible resources accordingly (e.g., network or physical locations, financial systems, and specific apps).

The goal of Access Governance is to create the most complete matrix possible. Authorization matrices depend on an organization’s technological and data maturity levels, taking all available information into account.

Enhance Security, Ensure Compliance

RBAC enhances security

Guarantee that users have the correct level of access rights; proper access lowers data breach risks.

Easy compliance efforts

Pull audit reports and demonstrate compliance. IAM helps you prepare for all the big acronyms: HIPAA, ISO, SOX, GDPR, NEN, and more.

Savings through efficiency

Efficient automation prevents management hours from piling up. Fewer needs mean more time and money.

Workflow Management & Self-Service: Streamline Resources and Service Provisioning

Managers know best what resources users require to meet their team’s and the organization’s needs. IAM focuses on the managers and employees to streamline user provisioning processes for apps, shares, and more. For example, employees may request access to an application, project, or share. Managers can authorize the request, which IAM implements immediately within the network. It’s that easy.

IAM connects with countless systems to support various service requests beyond account management. This makes it easy for users to request physical access to a work area, reserve company laptops, or submit a helpdesk ticket.

IAM’s structured workflow contains the entire process and necessary Active Directory delegation tools to achieve this.

No Advanced Admin Rights Necessary


Delegate & Execute

Less-technical staff no longer needs advanced admin rights to perform basic user account management tasks.


Automated approvals for request management

IAM’s integrated authorization mechanism tracks who submitted the request and whether a manager has approved it.


Self-service portal integration, centralized control

Integrate IAM with other portals to deliver a streamlined, single-portal experience for users.

Downstream Provisioning: Link All the Systems in Your Network

IAM already contains many default connectors that link to most systems. Tools4ever has developed all these connectors, with updates covered under the maintenance contract. If you add systems as you build out your architecture, you can connect with IAM as you go.

Downstream software goes far beyond just Active Directory Exchange and NTFS. Connectors for various systems and applications containing user account data include HR systems, directories, helpdesk systems, student information systems, databases, telephone systems, ERP systems, and a host of others.

Enjoy the Power of Connector-Leveraged Automation

Short user account creation lead time

New employees have the proper authorizations to the network and adjacent systems and applications from day one.

Reduced management burden

Application engineers are less burdened with processing changes thanks to connector-leveraged automation.

Standardized management

The process of managing user accounts is deployed uniformly for all systems and applications in the network.

Helpdesk Delegation: Spread the Workaround so Admins Focus on Critical Tasks

By using Helpdesk Delegation, less technical IT staff can safely perform Active Directory account management. IAM helps them create, process, and remove accounts and reset passwords without explicit IT knowledge.

Tools4ever delivers a secure, efficient working environment with Helpdesk Delegation. Our implementation experience includes standardized questionnaires, experienced IAM consultants, and a library of hundreds of helpdesk scenarios. In addition, thanks to account management and Active Directory user provisioning tools, we can help get your team up and running quickly.

Unshackle Your IT Department


Improved security

Less-technical staff no longer need advanced admin rights to perform basic user management tasks. All of their actions are recorded in the audit log.


Enhanced staff productivity

No longer restricted to high-level staff, all employees can perform changes. Your team’s overall efficiency will skyrocket.


Rapid implementation

Using standardized processes and tools, your teams can be up and running quickly.

Speak with One of Our Technology Representatives