Freshservice is an IT service management platform designed to extend digital capability and deliver exceptional employee experiences. Freshservice streamlines service delivery and management for over 40,000 customers through workflow automations, multi-channel support, and problem identification. Freshservice’s solutions fit organizations of all sizes and scales, with specialized tools for HR, marketing, IT, and facilities management.
Through a connection with HelloID, your source system’s data provides your organization with the perfect foundation to fully automate provisioning and identity management for Freshservice.
Onboarding, Provisioning, & Ongoing Management
HelloID detects changes whenever HR adds or updates employee information in your source system. Detected changes trigger processes that update users and their access to connected IT resources according to your configurations. Processes are automatic, consistent, and logged—reclaiming significant IT staff bandwidth.
HelloID automatically creates Freshservice accounts for users based upon their attributes and role. HelloID processes changes made in your source system to existing users to ensure Freshservice accounts remain up-to-date. When an employee departs, HR changes their status in the source system, and HelloID automatically executes all configured offboarding processes.
By leveraging HelloID’s connections and your employee data, automated provisioning and management for Freshservice have never been as quick or easy.
Additional Connector Information
For information on how to connect Freshservice to HelloID as a provisioning target, please refer to the following GitHub link: