When your users require access to systems and applications that falls outside the normal provisioning scope for their role or attributes, self-service is a lifesaver. While IT traditionally holds responsibility for ticket fulfillment, these access requests don’t even...
We are all susceptible to the curse of “password fatigue”, or struggling to remember countless logins and passwords. It becomes incredibly difficult to keep track of them all, forcing many to make their passwords easy to remember, often at the expense of security....
Over the past 11 years I have, as a consultant and project manager, implemented and managed many IAM solutions. These projects have varied from very small to enterprise-level solutions. This experience has given me quite an insight into how businesses operate, how to...
I want you to close your eyes for a moment… Well obviously you can’t close your eyes and read this, so keep them open; but imagine a world where your email inbox alerts come in sparingly, your chat box rarely pings, and the phone almost never rings… (Except for Gary...
Forgetting a password can be quite an ordeal without a self-service reset system in place. You have to call the help desk, provide your information, wait for a ticket to be created, be assisted by the next available agent or at times you may have to wait for a call...
Asking companies for their password policy on a regular basis, I find that many organizations have no strict policy on passwords, which results in an immediate risk to the organization. Microsoft's security best practice advice is to: let the password expire every 30...
It is no secret that helpdesks are overwhelmed, often by mundane and repeated tasks that can, or should, be automated. According to recent survey, IT and help desk employees often are required to address an overwhelming number of calls each day. On average a help desk...
Using a self-service reset password management application can be a cost effective way of reducing the volume of calls made to the helpdesk. One major hurdle of implementing a self-service reset password management system though is getting every user in the...
We have all seen it before, the desk that has a million and one yellow sticky notes all over the monitor, or on the wall, or even all over the desk itself. These sticky’s contain the user name and password of all the systems and applications that end users need to log...
What is your current process for when a student forgets their login or password after hours? If the helpdesk/ IT department is not available after schools hours, are the students simply out of luck? The prevalence of online and night classes has made life easier and...
Customer and employee privacy is vital within every organization. Because of this, government rules and regulations are put in place to protect personal information and determine who can gain access to accounts. While guarding internal and external material is...
A seemingly simple, yet tedious task for anyone in the information technology field is credential management. End users are given usernames and passwords for various systems in an organizations environment, and the hope is that the end users can manage these...
The terms “Self-Service” and “Password Synchronization” are heard frequently today in IT departments around the world. Most find themselves challenged with a growing user base plus an ever-increasing number of applications in use per user. In this context...