Key Benefits

Uniformity

Changes are implemented across various systems using electronic UMRA templates. Systems administrators and departments will no longer require direct access to sub-systems and applications. UMRA ensures that user accounts are always managed uniformly.

Privilege and application management

Implementing changes in group memberships for authorization and application distribution purposes rank among the top 10 of the most frequent helpdesk calls. UMRA offers users the ability to record which authorizations and applications must be assigned to each job title or department. Using a sophisticated mechanism, exceptions can be added by the manager and/or requested by employees themselves.

Direct results/ROI

Tools4ever uses a phased approach and implementation allowing us to achieve results and an ROI in just four months. Read more on Return On Investment (ROI) for automated user account management.

Time and cost savings

Time and cost efficiencies can be achieved by automating common actions such as creating, editing and deleting users. The organization will be able to implement changes quickly, while IT staff, who were previously burdened with user management tasks, can be assigned to more business-critical projects.

Increased employee productivity

Automation of the user account management process ensures that employees can be productive far earlier. Without automated procedures, creating a new user account will take 20 minutes on average. With UMRA, this will only take 2 to 3 minutes. This also applies to editing, updating and removing user accounts. Users will have direct access to the relevant resources and are able to start work immediately.

Improved service levels

With UMRA, the helpdesk can perform user account management tasks independently, quickly and without errors. The form interface imposes few demands on the user account administrator. The organization will benefit from directly updated user accounts, while systems administrators can focus on more business-critical issues. This will give the IT department a more professional appearance.

Quicker and more exhaustive audits

UMRA automatically logs all activities occurring in the network. This makes it possible to find out directly who has performed which action, at what time and at which location in the network. This detailed information is available for auditing and reporting purposes. It makes UMRA fully compliant with regulations including Sarbanes-Oxley, ITIL and HIPAA.

Enhanced security

Using UMRA, it will no longer be necessary to assign admin rights to staff members charged with user account management tasks. Fewer privileges will be required, while helpdesk members are only allowed to perform the tasks for which UMRA has been configured. Direct access (e.g. through ADUC or NTFS) will no longer be possible.

Read more on our phased approach and the features of UMRA.