Waxahachie Independent School District (Video)
The account creation and management process at Waxahachie was overwhelming, tedious, and involved several departments. In addition, the students, staff, and IT department at Waxahachie were burdened by password reset issues. UMRA was implemented to easily synchronizes their Skyward Student Information System, HR Finance System and any other important systems. SSRPM was also implemeted to allow end users to reset their own passwords without contacting the helpdesk. With these solutions, the amount of time dealing with account management was drastically reduced, as were the calls to the helpdesk for password issues, giving the IT department at Waxahachie more time to focus on implementing other beneficial technologies for the district.