Featured Connector


Cisco’s Administrative XML (AXL) API is an XML/SOAP provisioning interface used to communicate with the company’s Unified Communications Manager. AXL API allows your organization to provision and configure users’ communications configurations.

The AXL API connector allows you to fully automate user provisioning and updates in Cisco Unified CM directly from HelloID. HelloID integrates with your source system (e.g., HR systems) to maintain up-to-date user identity data in the Cisco platform. Create, Read, Update, and Delete commands manage objects such as gateways, users, devices, route-patterns, and more. HelloID may also serve as your source system.

Connect HelloID with Cisco Unified Communications Manager via AXL API to cover all of your onboarding and user update needs with increased capability, simplicity, and speed.

Onboarding, Provisioning, & Ongoing Management

Throughout a user’s employment, HelloID automatically executes identity management tasks. HelloID creates and provisions new users, updates them based on source system changes, and deactivates them when their employment ends. When HelloID detects changes in the source system, it processes users accordingly to keep provisioned resources and data current.

Through these automated processes, HelloID streamlines and simplifies user management in Cisco Unified CM. Once connected and configured, users will automatically receive the appropriate accounts, entitlements, and devices. Processes are automatic, consistent, and logged.

Service Automation for User Self-Service

Outside of standard provisioning configurations, users may access HelloID’s Service Automation module to request access to additional resources from their dashboard. If approved by the associated “Product Owner,” HelloID processes all changes.

HelloID’s custom forms allow self-service to encompass anything from account and access requests to device replacement.

Additional Connector Information

For additional information on how to connect Cisco’s AXL API to HelloID as a provisioning target, please refer to the following GitHub link: