SSRPM

24/7 password resets made easy.

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Empower Users. Free-up IT.

Up to 80% of helpdesk tickets are for password resets. SSRPM provides your users with the ability to reset their password 24/7. Rapid resets enable your employees to get past forgotten password hurdles and back to being productive.

 

Eliminating the mountain of menial reset tickets from your helpdesk’s queue reclaims valuable IT bandwidth for more important projects.

 

SSRPM’s additional modules allow for a secure user onboarding (“Account Claiming”) and self-service updates to basic personal information in Active Directory.

24/7 Password Reset

Account Claiming

Account Self-Service

Helpdesk Verification

Want to get a better understanding of how SSRPM will keep your users productive and reclaim IT bandwidth?

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24/7 Password Reset

Whenever users need to reset their password due to forgotten or expired credentials, they can do so without helpdesk assistance. When users enroll in SSRPM, they are required to provide answers to challenge questions.

When resetting credentials, re-answering these challenge questions verifies the user’s identity. Verified users may then reset their passwords according to whatever complexity restrictions you configure. It’s that simple.

Benefits

24/7 Resets

So long as a given user completes the challenge questions, they can reset their password at any time, from anywhere, on any device.

SSRPM Integration

SSRPM seamlessly integrates with login prompts for other resources. For Active Directory or HelloID logins, a link is provided directly within the prompt. A portal is available for other resources.

Reclaim IT Bandwidth

If your helpdesk is spending up to 80% of their time on menial reset tasks, there are much more important IT projects getting put on the backburner. Free up IT with SSRPM.

Helpdesk Verification

In a world where remote workers are becoming more common, it’s increasingly important that your IT staff know for sure who they’re talking or chatting with. The SSRPM Helpdesk Verification module lets your support personnel authenticate a caller’s identity with pieces of their security questions.

Helpdesk Verification is a super simple check for ensuring users who call your helpdesk are who they say they are. Through Tools4ever’s intelligent mechanism combined with reverse encryption, your helpdesk employee can ask a given user to provide specific characters from the answers to their challenge questions.

 

For example: “What are the first and last letters of your mother’s maiden name?”

 

This simple challenge question easily identifies the end user without  divulging any sensitive information. Once the user is verified, your helpdesk can proceed with their request.

Benefits

Verify Identities

Helpdesk Verification gives you the confidence that your users who request IT help are who they say they are.

Intuitive & Easy

Answering the challenge question is easy for end users. Simply check your answers to SSRPM challenge questions and there you go.

Secure Data

Because SSRPM’s intelligent mechanism and reverse encryption prevent the helpdesk from knowing more than a character or two for the challenge question, there’s no risk of revealing passwords or sensitive data.

Want More Information? Our Sales Team Can Help.

Ready to see how our solutions can make an impact for your organization? Reach out to our account representatives today and let’s get the discussion started!

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News

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Support

Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.

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