Empower Users. Free-up IT.
Up to 80% of helpdesk tickets are for password resets. SSRPM provides your users with the ability to reset their password 24/7. Rapid resets get your employees past forgotten password hurdles and right back to productivity.
Eliminating the mountain of menial reset tickets from your helpdesk’s queue reclaims valuable IT bandwidth for more important projects.
SSRPM’s additional modules allow for secure user onboarding (“Account Claiming”) and self-service updates to basic personal information in Active Directory .
24/7 Password Reset
Account Claiming
Account Self-Service
Helpdesk Verification
24/7 Password Reset
Whenever users need to reset their password due to forgotten or expired credentials, they can do so without helpdesk assistance. When users enroll in SSRPM, they are required to provide answers to challenge questions.
When resetting credentials, re-answering these challenge questions verifies the user’s identity. Verified users may then reset their passwords according to whatever complexity restrictions you configure. It’s that simple.
Benefits
24/7 Resets
So long as a given user completes the challenge questions, they can reset their password at any time, from anywhere, on any device.
SSRPM Integration
SSRPM seamlessly integrates with login prompts for other resources. For Active Directory or HelloID logins, a link is provided directly within the prompt. A portal is available for other resources.
Reclaim IT Bandwidth
If your helpdesk is spending up to 80% of their time on menial reset tasks, there are much more important IT projects getting put on the backburner. Free up IT with SSRPM.
Account Claiming
SSRPM’s Account Claiming Module helps your organization protect one of the most vulnerable stages of the user account lifecycle: safely handing off accounts and credentials to new users.
Most organizations still rely on emails, sticky notes, or intermediaries to hand off new accounts and credentials. However, all of these methods create security risks. Even worse, many organizations still use default passwords or formats for new users that could be easily guessed or social engineered.
Account Claiming creates new accounts along with a unique “Claim ID” and may be disabled or set as inactive until a certain date (e.g., new user’s Day 1). The Claim ID can be something the employee already knows, that they can find in their onboarding documentation (e.g. their employee number), or generated at random.
The new user simply enters the Claim ID into the Account Claiming web portal to select their account. Users provide specific but non-sensitive information to verify their identity. Once verified, users can hit the ground running with their accounts right on Day 1.
Benefits
Secure
Account Claiming’s “Claim ID” provides a massive security boost over emails, sticky notes, intermediaries, and default passwords.
Intuitive
The Account Claiming process is as easy as possible for end users: enter the “Claim ID”, verify your identity, and you’re off and running.
Productivity
With Account Claiming, you can ensure a new user’s account is entirely set up ahead of time and simply disabled until claimed.
Account Self-Service
With SSRPM’s Active Directory Self-Service, your employees may update basic personal information on their own. Changing names due to marriage, moving to a new address, and more can create menial helpdesk tasks for updating user data.
With self-service, users can easily make these updates themselves by logging into the SSRPM portal. The fields and attributes available for update are determined by your administrators to keep the configuration suited for your environment and processes.
Benefits
User Self-Service
Enabling your users with secure self-service increases both their productivity and satisfaction. Everyone prefers knocking out a quick change over waiting on submitted tickets.
Minimized Helpdesk Tickets
Helpdesk tickets for every little change pile up fast. By letting users update their own basic info, your smaller queue let’s you focus on more important matters.
Secure Portal
Everything is handled via SSRPM’s secure portal. Users log in and can see all of the AD fields they may update.
Helpdesk Verification
In a world where remote workers are becoming more common, it’s increasingly important that your IT staff know for sure who they’re talking or chatting with. The SSRPM Helpdesk Verification module lets your support personnel authenticate a caller’s identity with pieces of their security questions.
Helpdesk Verification is a super simple check for ensuring users who call your helpdesk are who they say they are. Through Tools4ever’s intelligent mechanism combined with reverse encryption, your helpdesk employee can ask a given user to provide specific characters from the answers to their challenge questions.
For example: “What are the first and last letters of your mother’s maiden name?”
This simple challenge question easily identifies the end user without divulging any sensitive information. Once the user is verified, your helpdesk can proceed with their request.
Benefits
Verify Identities
Helpdesk Verification gives you the confidence that your users who request IT help are who they say they are.
Intuitive & Easy
Answering the challenge question is easy for end users. Simply check your answers to SSRPM challenge questions and there you go.
Secure Data
Because SSRPM’s intelligent mechanism and reverse encryption prevent the helpdesk from knowing more than a character or two for the challenge question, there’s no risk of revealing passwords or sensitive data.
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Support
Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.