Users enrolled in SSRPM are provided with a “Forgot my password…” link at the bottom of their HelloID or Active Directory login prompt. When users click on this link, they are enabled to:
- Reset a forgotten password
- Change their password
- Update basic Active Directory user info (e.g., contact information)
- Proceed with their onboarding
Once the user clicks to reset their forgotten password, they will be asked a series of security questions to verify their identity. The user will have already set the security question answers when they first enrolled in SSRPM. After answering the security questions, the user will be able to reset their password according to the complexity restrictions configured by the organization’s IT department.
Yes. SSRPM may be integrated to reset credentials for other systems, applications, and resources. End users access the reset functionality via web portal.
You may add your own, but SSRPM’s default security questions include:
In what city did you meet your spouse/significant other?
What was your childhood nickname?
What is the name of your favorite childhood friend?
What street did you live on in third grade?
What is your oldest sibling’s birthday month and year? (e.g., January 1900)
What is the middle name of your youngest child?
What is your oldest sibling’s middle name?
What school did you attend for sixth grade?
What was your childhood phone number including area code? (e.g., 000-000-0000)
What was the name of your first stuffed animal?
In what city or town did your mother and father meet?
What was the last name of your third grade teacher?
What is the first name of the boy or girl that you first kissed?
What is your maternal grandmother’s maiden name?
In what town was your first job?
For education/youth users, the following security questions are more applicable:
Who wrote your favorite book?
Who is the best superhero (or villain)?
What is the name of your first-grade teacher?
What is your favorite sports team?
What is the name of the scientist you admire?
What is your favorite outdoor activity?
If you could be any animal, what would you be?
Simply put, “onboarding” refers to the process of getting a new hire up to speed on organizational processes, policies, and with provisioned access to the necessary resources required for their job’s responsibilities. Successful onboarding aims to help new employees quickly become effective within the organization.
Tools4ever’s solutions optimize the business and IT side of onboarding processes that ensure new users’ access to network resources like accounts, applications, and file shares. Above all, SSRPM’s Onboarding module helps ensure the safe transfer of user accounts and passwords to new employees.
SSRPM can be installed, configured, and enabled for users to enroll in a matter of hours.
Password reset requests contribute to significant burdens on two fronts. Numerous password-related helpdesk calls bog down your IT department in menial tickets and diminishes their bandwidth for more impactful tasks. Locked-out users are left unproductive, likely unable to meet deadlines or access necessary applications, resources, and data for meetings, sales calls, and more.
Based on internal surveys of our customers, we’ve seen SSRPM decrease password-related helpdesk calls by as much as 80%.