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Connecting systems, people, and processes with secure Identity Governance & Administration solutions

Identity & Access Manager (IAM) gives you total control of Identity Governance & Administration enabling provisioning, self-service, delegation and governance.

Identity & Access Manager (IAM) from Tools4ever is a complete Identity Governance & Administration Solution that provides straight-forward, standardized management of user accounts and access rights on the network, while maintaining full compliance with laws and regulations in the areas of HIPAA, SOX and many others.

Direct connectivity to more than 100 systems and applications

Connectivity is a hallmark of IAM. We make it simple to connect your existing systems with our IAM services; such as User Provisioning, Workflow Management & Employee Self-Service, Helpdesk Delegation, Access Governance and Downstream Provisioning.

Alleviate the hassles associated with audits

If your organization has ever been through a security audit, you've no doubt dealt with the challenge of tracking all of the information you need for reporting such as: active/inactive user accounts, or access rights and system changes, just to name a few. You must be able to show, for example, that private data, such as financial statements and customer information, is kept safe. IAM can help streamline account provisioning and management so that when audit time comes around, you have the information you need right at your fingertips.

IAM features reporting tools that meet your organization's audit needs including:

• Centralized access reporting data, both current and historical, so auditors know who is accessing what, when, and where.
• Critical highlights regarding system access rights.
• Detailed audit logs of user and administrator activities.
• Reports on configuration changes including file and Exchange servers.

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User Provisioning

User Provisioning

In today's complex corporate environments, the need to create and disable user accounts can be a full-time job, if approached using manual processes. For organizations using an HR system (SAP or PeopleSoft, for example) there's a wealth of information available to simplify the process of Identity Management. Tools4ever's IAM User Provisioning software creates a connection between the HR system and the user accounts in the network (Active Directory, for example) to automate the entire process for intake, progression, and outflow. Thanks to seamless integration, changes are implemented quickly, faultlessly and efficiently. 

Automating the user account management process

HR systems track the personal details of employees, such as their name and address, employment start/end dates, department, position and cost center. With IAM User Provisioning, it's possible to easily synchronize user account information automatically between the HR system and the network. If changes are made in the HR system, they are detected by IAM and automatically updated/implemented across the network. For example, when an employee leaves the organization, their account can be disabled quickly to ensure that they no longer have access to anything on the network.

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Benefits of User Provisioning

shorter lead time

Shorter lead time for new hires

Setting up newly hired employees is quick and simple, which means they can be productive from the moment they arrive on their very first day.

Faultless

Automated, accurate management of accounts

Changes are implemented immediately and accurately across the network without any manual intervention.

Effectiveness and efficiency improvement

Centralization of information leads to greater efficiency

User account details are managed in one place in the organization, rather than by different departments. This allows for one "core registration" and the other systems sync to that core data source.

Workflow Management (WFM) & Self-Service

Workflow Management (WFM) & Self-Service

With Workflow Management and Self-Service, employees and managers can request, check, and approve resources without any IT intervention. For example, an employee may request access to an application, a project, or to view reports. The approval process is part of a structured workflow within IAM. The manager can authorize the request and with our IAM software, it can be implemented immediately in the network. It's that easy. No more back and forth with IT, so employees can get the access they require and move forward with the tasks at hand.

Streamline all service provision processes

Let's face it, no one knows how to better manage your users accounts than your own teams. With IAM, you can put managers and employees at the core of the user management process, and streamline these processes in ways that best meet the needs of your organization.

IAM supports a wide range of systems that makes it possible not only to apply Workflow Management and Self-Service to user account management, but also to a variety of other service provisioning processes including: requesting physical access to a work area, applying for a smartphone, or submitting a helpdesk ticket. Watch the video to learn more about IAM Workflow Management. 

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Benefits of Workflow Management & Self-Service

Timely user management

Automation provides more timely user control

With an automated system, the applicant himself has control over the moment of applying and the length of time he'll need to access certain information in the system requested.

Approved authorization mechanisme

Automated approvals for request management

IAM has an integrated authorization mechanism with the log-in account of the user. In this way, IAM always knows who submitted the request and, more importantly, that a manager has approved it.

Integration with other portals

Seamless self-service portal integration provides a single point of management and control

IAM can be integrated seamlessly with other portals to deliver a streamlined, single-portal experience for users.

Helpdesk Delegation (HD)

Helpdesk Delegation (HD)

Make the most of your entire helpdesk team using Helpdesk Delegation within IAM. Traditionally, managing user accounts is restricted to only the helpdesk and functional application administrators who are trained, professional IT staff with advanced admin rights for system access. With the Helpdesk Delegation module of IAM, all user management tasks in IAM scenarios are recorded and linked to web forms, so user account management requests can be delegated downstream to other, less technical IT staff without requiring them to have advanced admin rights. Every change made is recorded in an audit log, so you can simply delegate less critical user account management tasks rather than take up the limited resources of IT team members with advanced admin rights. This allows your entire team and your users to be more productive!

Work of second-line and third-line performed by the first-line

Using Helpdesk Delegation, less-technical IT staff can safely perform a range of management tasks, such as creating, processing, and removing accounts as well as resetting passwords, without needing any explicit IT knowledge.

And, best of all, Tools4ever can deliver a secure, streamlined working environment for your Helpdesk Delegation in a short period of time. Thanks to tools like standardized questionnaires, experienced IAM consultants, and a library with hundreds of helpdesk scenarios, we can help get your team up and running with simplified user management quickly.

Benefits of Helpdesk Delegation

Improved Security

Improved security

IT staff no longer need advanced admin rights to perform basic user account management tasks.

Enhanced staff productivity

Enhanced staff productivity

Changes can be performed by all employees rather than only by trained, higher-level IT staff, so your team's overall efficiency improves.

Complete auditing

Rapid implementation

By using standardized processes and tools, your teams can be up-and-running very quickly.

Access Governance (AG)

Access Governance (AG)

Access Governance (also known as Role Based Access Control, RBAC) supports the management of employee access rights for applications and data. IAM Access Governance replaces the copy-user, spreadsheets, user templates, and other types of manual, imperfect and error-prone access management practices. Access rights are recorded in a universally-manageable model and are then issued, changed, and withdrawn through this model. Access Governance offers a variety of methods to build the model (mining), to manage it (workflow requests and approvals), and to keep it unpolluted (attestation).

Structured and phased authorization management

IAM Access Governance software ensures that employees maintain the correct authorizations appropriate to their roles. Based on the employee's role, an authorization matrix is used to determine the resources to which the employee has access (for example being able to perform certain transactions, access to a system, or access to specific physical locations.)

It starts with the organization's maturity level, after which the desired requirements are implemented. The goal is to create an authorization matrix that is as complete as possible, taking all the available Access Governance information into account.
This type of RBAC allows managers to oversee and document exactly who has access to what and monitor any changes being made. Access rights and changes in secure applications can be continually documented for audits in a simple, organized manner. Managers can also generate an overview of each user's activity and fully report on it using IAM Access Governance. The system automatically logs which employee performs a particular management activity, as well as the time it occurred.

Watch the video to learn more about Access Governance. 

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Benefits of Access Governance

Improved Security

RBAC enhances security

Structuring the authorization management based on employee roles guarantees that employees have the correct level of access rights – not too many and not too few.

Compliant NEN ISO SOX

Audit reporting for improved compliance

Structured management and monitoring of rights makes it possible to show that authorization management is under control (NEN, ISO, SOX, BIG).

Cost savings

Better account management = cost savings

By managing accounts more efficiently, there's less work involved resulting in less cost to manage these processes. Additionally, with fewer incidents to track and investigate, time and money can be saved and unnecessary licensing fees avoided.

Downstream Provisioning

Downstream Provisioning

Downstream Provisioning within IAM enables you to establish automatic connectivity to systems other than Active Directory, Exchange, and NTFS for managing user accounts. With Downstream Provisioning, notification e-mails that are normally sent to application administrators are replaced by automatic application connections. IAM has a wide range of connectors – more than 150 - for managing user accounts (authentication) and rights (authorizations) in systems and applications.  

IAM links all the systems in your network

IAM is delivered with a large number of default connectors – more than 150 at present – which means that most likely, if you're using a system, we can connect to it. The best part is that all of these connectors have been developed by Tools4ever and are maintained as part of the maintenance contract, so if you add systems as you build out your architecture, you can connect with IAM as you go.

Connectors for various systems and applications containing user account information include: operating systems, helpdesk systems, HR systems, student information systems, directories, databases, telephone systems, ERP systems and a host of other systems.

Benefits of Downstream Provisioning

Short user accounts lead time

Short user account creation lead time

New employees have the proper authorizations to the network as well as adjacent systems and applications from day one.

Reduces the management burden for applications

Reduced management burden for applications

Application Engineers are less burdened with processing the changes of user accounts thanks to automated processes via connectors.

Manage user accounts unequivocally

Standardized management of user accounts

The process of managing user accounts is deployed in the same, uniform manner for all systems and applications in the network.