HelloID

Cloud IDaaS, automated provisioning, self-service, SSO, adaptive authentication, configurable processes, and management controls.

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The Next Generation of IDaaS

HelloID is a modern and secure, cloud identity and access management (IAM) solution. With one powerful cloud identity software platform, you have an answer to the increasingly complex IAM challenges your organization faces.

Want to get a better understanding of how HelloID provides seamless efficiency and security?

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User Provisioning

Does your IT department spend a lot of time manually creating accounts in various systems and cloud apps? Creating, modifying, and deleting user accounts is still a complex, time-consuming manual task in many organizations.

 

HelloID Provisioning connects HR systems with user accounts, automating the entire user account lifecycle process. Account details and usage rights are automatically kept up-to-date.

 

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Automating user account management processes—in the cloud

With HelloID Provisioning, organizations can easily migrate to an automated user account solution. Typically, all relevant employee data is stored in their company’s HR system. This information includes personal details, contract start, and end dates, position title, manager, and department.

 

By linking HelloID to the HR system, employee data is entered into a single system and synchronized with all others. Accounts are automatically configured for new hires. Changes for existing employees automatically lead to access rights and license updates.

Benefits

Automation eliminates manual challenges

Setting up newly hired employees is quick and simple, allowing them to be productive the moment they arrive.

Up-to-date provisioning

Changes are implemented immediately and accurately across the network without any manual intervention.

Reclaim IT bandwidth

One-day setup with configurations and processes managed via intuitive graphic interfaces. Automation reduces manual account management from IT’s to-do list.

Service Automation

HelloID Provisioning handles all your users’ basic authorizations, but no organization operates in a vacuum. Role changes, temporary projects, and new resources all lead to users requiring access changes. Service Automation (HelloID’s self-service) allows users to request and managers to approve resources with only a few clicks.

 

Following approval, HelloID gives your employees the resources they need by facilitating all changes immediately across your network. Longer wait times equal less productivity. If your users are still running down managers and IT staff for access approval, they’re wrapped up in too much restrictive red tape.

Bypass IT

Sure, we know it might sound counterintuitive at first to bypass your IT department when requesting resources. However, your managers and other high-level users better understand your day-to-day operations’ needs. They know who on their team should have access and what authorizations run the risk of regulatory noncompliance.

 

Once configured, Service Automation will automatically route access requests from a given user to the appropriate person—typically the user’s manager or to whomever “owns” the resource. With a few clicks, users can request access and a knowledgeable decision-maker can approve. HelloID manages the rest.

Benefits

Rapid request/approval

Users can request or managers can assign resources right when they require them. With a few clicks, HelloID handles all the provisioning needs.

Delegated Forms and workflows

Build custom request templates for the resources in Service Automation. Choose which fields to fill and leverage PowerShell scripts to dynamically populate data accordingly.

All requests tracked and logged

All parties relevant to a given request can track its progress within HelloID. All Service Automation actions are logged for easily compiled audit trails.

Access Management

Managing access for every user within your organization remains one of the most difficult ongoing identity management challenges. From new employees to role changes to departures, it never ends. Cloud services that have your users navigating to resources hosted by third parties only complicates things.

 

HelloID’s Access Management provides something for everyone in your organization. Managers and IT admins set authentication policies and configure authorizations according to users’ roles via intuitive interfaces. End-users receive Single Sign-On (SSO) access to all the IT resources their job role and authorizations permit.

User Authentication & Authorizations

Access management can be split into authentication (i.e., logging in) and authorizations (i.e., what an authenticated user may access).

 

Your environment is protected with configurable access policies and adaptive multifactor authentication (MFA). You may enforce elevated restrictions depending on the situation (e.g., logging in from outside of the network).

 

HelloID provides SSO for all your apps, leveraging protocols such as SAML, so users immediately access their IT resources without any further authentication.

Benefits

Cloud-based desktop with SSO for all your apps

Leveraging SSO protocols (e.g., SAML), federation standards, and a “catch-all” plugin provides seamless access to applications. No repetitive logins. No session time-outs.

Configurable access policies for enterprise security

Choose which access policies to enforce. Enhanced security or restrictions may be configured according to date/time, IP address, country of origin, situational MFA, and more.

Adaptive multifactor authentication (MFA)

HelloID can enforce MFA at either portal or individual application levels. Choose your preferred method or existing ones to save costs: “Push-to-Verify”, authenticator apps, FIDO, UbiKey, SMS, and more.

The powerful combination of HelloID Service Automation and TOPdesk provides highly simplified management processes and a stronger focus on innovation.

Rick Davies
IT Lead at Tronox
Read Case Study

When looking into HelloID Provisioning, we wanted to remove the account setup out of the equation so that we can free up more time to fix actual problems that were within the district.

Ryan Saupp
Assistant Network Administrator at MVSD
Read Case Study

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Support

Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.

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News

See what’s new with Tools4ever’s company and products.

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Support

Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.

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HelloID FAQ

  • What does identity-as-a-service (IDaaS) offer that single sign-on (SSO) doesn’t?

    Identity-as-a-service provides automated provisioning, self-service, sophisticated identity and access management (IAM), and more in addition to SSO, adaptive multifactor authentication (MFA), and enterprise security.

    IDaaS often includes SSO, as is the case with HelloID; SSO does not usually include many of the other IDaaS functionalities.

  • What is identity and access management (IAM)?

    IAM is the umbrella term for the structures and processes within an organization that administer and manage users’ access to resources, often through automations (e.g., provisioning). These processes leverage your organization’s identity data, such as the information stored in your HR system. Predominantly for IT resources, these management processes mostly deal with user accounts, network access rights, privileges, and (AD) group memberships.

  • What are single sign-on (SSO) solutions and how do they work?

    SSO solutions streamline user authentication, requiring only one set of credentials for access to IT systems, applications, services, and other IT resources.

    When a user logs in, the SSO solution acts as an “Identity Provider” (IdP). After logging into the SSO portal, the user’s identity is provided to the connected resources without requiring any additional logins. The user’s identity is communicated via SSO protocols, such as SAML, OAuth, or OpenID Connect.

    While this may sound complicated and pretty technical, the end user simply sees a dashboard of their accessible resources after logging into the SSO portal. HelloID currently offers over 750 “plug-and-play” connectors for all types of systems, applications, services, and other IT resources.

    For more information on individual connectors, including functionalities and SSO protocols, please refer to our continually expanding list:

    https://www.tools4ever.com/connectors/

  • What is multifactor authentication (MFA)?

    Multifactor authentication (MFA) is an account security process requiring two or more separate steps for a user to prove their identity. It most commonly refers to logging into a computer, network, application, or other resource.

    To complete a Multifactor Authentication process, you must provide specific credentials or meet certain conditions at each stage. While “two-factor authentication” remains a popular term, MFA has increasingly become the umbrella term.

  • What is user account provisioning?

    User account provisioning is an identity management process that ensures user accounts are created, given proper permissions, and updated as needed. When automated, these actions are triggered by new or updated information detected in a “source system” (e.g., HR system).

    New hires, promotions, transfers, and departures are examples of events that can trigger identity management processes.

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