HelloID

Cloud Identity, In Your Hands

Automated User Provisioning, Helpdesk Self-Service, Application SSO, Multi-Factor Authentication

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Easy-to-Manage Cloud IDaaS

HelloID is a modular, cloud-native Identity and Access Management (IAM) platform. Its “Do-It-Yourself” model allows 80% lower costs vs. competing solutions. You only pay for the module(s) you need.

And, no more big, clunky vendors. Our documentation, training resources, certification program, and connector library allow you to put identity management where it belongs: in your team’s hands.

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User Provisioning

In a manual provisioning process, HR inputs each new employee into a database. HR emails IT with the details. Then IT creates user accounts and passwords…one at a time. Often, it takes days or weeks before new employees have all necessary accounts and permissions. There’s no mechanism to ensure consistency. And no guarantee of clean offboarding.

With HelloID Provisioning, account creation and permission assignment is fully automated. HelloID handles onboarding, modifications, and offboarding—the entire user identity lifecycle. From an employee’s first day until their last day, they have precisely the resources they need. No more, and no less. Always on time.

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One Source of Truth… Unlimited Targets

HelloID Provisioning uses your HR database as a “single source of truth” to create user accounts & permissions in an unlimited number of target applications. When HR updates the employee database, HelloID propagates the changes to every target, nightly.

When an employee departs, HelloID quickly and accurately revokes all resources. It seals off security risks and recovers expensive licenses and subscriptions. Orphaned accounts and permission creep are eliminated. Ex-employees never have leftover access to your network.

Your in-house team can easily integrate new target applications using our open source connector library. Each new target takes no more than a few hours to integrate. No consultant time is typically required. And thanks to its universal PowerShell support, HelloID supports almost any target imaginable—even proprietary or legacy systems.

Benefits

Accurate and Reliable

Thresholds, previews, and account deduplication features prevent mistakes before they occur.

Fast Implementation

Typically implemented in 4.5 days. Most clients see a positive ROI within 6 months. IT staff recover ~6 hours per week.

Advanced Integrations

Deep integration with common targets such as Active Directory, Azure AD, Exchange, and Google Workspace.

Service Automation

HelloID’s Service Automation module picks up where Provisioning leaves off. Provisioning delivers all the resources that you can anticipate ahead of time. But your employees have daily ad-hoc resource requirements which you can’t predict. For example: Role changes, temporary file access, software licenses, room scheduling, or new equipment.

Service Automation automates the entire request, delivery, return, and inventory process. Digital items are instantaneously delivered over the network through PowerShell. Physical item delivery is automated right up to the point where human intervention is required (e.g., to physically hand off a piece of equipment).

In this way, Service Automation transforms your legacy helpdesk into a fully automated “Self Service” platform. Support tickets and emails plummet; turnaround time skyrockets.

The “Downward Delegation” Model

We recommend a 3-stage approach to implementing Service Automation. In each stage, approval responsibilities are pushed one level downward in the organization. This gradually transfers decision-making power to the lowest, most local level possible.

  1. Delegate eligible tasks from IT/FM specialists down to the helpdesk
  2. Delegate tasks from the helpdesk down to managers
  3. Delegate tasks from managers down to end users

The result? An efficient, decentralized decision making network that puts decision-making power back where it belongs. And the transparent implementation process never disrupts your employees’ work.

Benefits

Inventory & Cost Reporting

At-a-glance email reports let managers easily monitor their teams’ resource usage.

Delegation to Non-Technical Users

Web forms allow non-technical employees to safely approve network changes, without elevated permissions.

Optional On-Premises Integration

An optional, lightweight Windows service allows HTTPS communication between HelloID and on-premises infrastructure.

Access Management

HelloID’s third module, Access Management, allows Zero-Trust SSO access to all your applications. A single MFA challenge gates all applications, bringing MFA “back to one.”

Contextual access policies ensure that the right devices have the right access, at the right time. Set access policies by application, user group, location, network, time & date, or device.

Our pre-built application catalog has 800+ apps ready to install. Once installed, users access them with one click via the application dashboard. If an app isn’t in our catalog, your in-house team can easily add it within minutes via a template.

Access Management supports all common SSO protocols including SAML and OpenID. A catch-all browser plugin supports non-standard applications. An optional password self-service feature lifts the burden of password reset tickets from your helpdesk.

Legacy Client/Server Support

Still in the process of cloud migration? Access Management provides SSO access to legacy Windows applications via Citrix. Legacy apps appear on the same application dashboard as your web apps. They’re gated under the same MFA challenge. HelloID Access Management lets you migrate at the pace that’s right for you.

Benefits

MFA (At No Extra Cost!)

Most competing SSO solutions charge extra for MFA. HelloID doesn’t. Supported factors include push-to-verify, hard tokens & security keys, email, SMS, traditional OTPs, and Radius integration.

Unified Cloud Directory

Users are imported and synced from your company directory (e.g., Active Directory, Azure AD, Google Workspace, Salesforce). HelloID becomes your central user management portal.

Chromebook Integration

Students can access their SSO applications without remembering their username and password.

The powerful combination of HelloID Service Automation and TOPdesk provides highly simplified management processes and a stronger focus on innovation.

Rick Davies
IT Lead at Tronox
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When looking into HelloID Provisioning, we wanted to remove the account setup out of the equation so that we can free up more time to fix actual problems that were within the district.

Ryan Saupp
Assistant Network Administrator at MVSD
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Ready to see what HelloID can do for you?

Give HelloID a try for 30 days, or schedule a demonstration with one of our team members!

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News

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Support

Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.

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News

See what’s new with Tools4ever’s company and products.

Find News

Support

Need help or have a question about our products? Our responsive Support Team will assist you with questions about Identity management, Access Governance, Single Sign On, Self-Service Password Reset and more.

Talk to Support

HelloID FAQ

  • What does identity-as-a-service (IDaaS) offer that single sign-on (SSO) doesn’t?

    Identity-as-a-service provides automated provisioning, self-service, sophisticated identity and access management (IAM), and more in addition to SSO, adaptive multifactor authentication (MFA), and enterprise security.

    IDaaS often includes SSO, as is the case with HelloID; SSO does not usually include many of the other IDaaS functionalities.

  • What is identity and access management (IAM)?

    IAM is the umbrella term for the structures and processes within an organization that administer and manage users’ access to resources, often through automations (e.g., provisioning). These processes leverage your organization’s identity data, such as the information stored in your HR system. Predominantly for IT resources, these management processes mostly deal with user accounts, network access rights, privileges, and (AD) group memberships.

  • What are single sign-on (SSO) solutions and how do they work?

    SSO solutions streamline user authentication, requiring only one set of credentials for access to IT systems, applications, services, and other IT resources.

    When a user logs in, the SSO solution acts as an “Identity Provider” (IdP). After logging into the SSO portal, the user’s identity is provided to the connected resources without requiring any additional logins. The user’s identity is communicated via SSO protocols, such as SAML, OAuth, or OpenID Connect.

    While this may sound complicated and pretty technical, the end user simply sees a dashboard of their accessible resources after logging into the SSO portal. HelloID currently offers over 750 “plug-and-play” connectors for all types of systems, applications, services, and other IT resources.

    For more information on individual connectors, including functionalities and SSO protocols, please refer to our continually expanding list:

    https://www.tools4ever.com/connectors/

  • What is multifactor authentication (MFA)?

    Multifactor authentication (MFA) is an account security process requiring two or more separate steps for a user to prove their identity. It most commonly refers to logging into a computer, network, application, or other resource.

    To complete a Multifactor Authentication process, you must provide specific credentials or meet certain conditions at each stage. While “two-factor authentication” remains a popular term, MFA has increasingly become the umbrella term.

  • What is user account provisioning?

    User account provisioning is an identity management process that ensures user accounts are created, given proper permissions, and updated as needed. When automated, these actions are triggered by new or updated information detected in a “source system” (e.g., HR system).

    New hires, promotions, transfers, and departures are examples of events that can trigger identity management processes.