David Douglas School District

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Located in eastern Portland, OR, David Douglas School District serves approximately 10,000 K12 students enrolled within a 12 square mile range. David Douglas operates 16 separate facilities and remotely supports an Early Childhood program for the local community of 54,000 in pursuit of its mission statement – summarized by “Learn Grow Thrive.”

As David Douglas adopted newer technology and resources, manually supporting the numerous locations on-premises—particularly creating and provisioning user accounts—became an increasingly challenging endeavor. When something went wrong, “all hands were on deck to investigate,” said Network Admin Shawn Sutliff, only to regularly discover externally-originating issues. Navigating 3rd party support turned into a common, painful process of hurry-up and wait. Knowing this building-by-building approach was not sustainable, Sutliff and System Admin Roy Wagner needed an alternative solution capable of centralizing and automating system and account management.

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