EasyVista provides a web-based or on-premise IT service management platform. EasyVista’s tools and workflows are designed to minimize the burden of manual service delivery, tickets, and other support requests. EasyVista’s “Service Manager” assists with providing L1 and L2 support as well as guided self-help. EasyVista also provides a portal builder for organizations to develop their own self-service and role-based applications.
Through a connection with HelloID, your source system’s data provides your organization with the perfect foundation to fully automate provisioning and identity management for EasyVista.
Onboarding, Provisioning, & Ongoing Management
HelloID detects changes whenever HR adds or updates employee information in your source system. Detected changes trigger processes that update users and their access to connected IT resources according to your configurations. Processes are automatic, consistent, and logged—reclaiming significant IT staff bandwidth.
HelloID automatically creates EasyVista accounts for users based upon their attributes and role. HelloID processes changes made in your source system to existing users to ensure everything remains up-to-date. EasyVista accounts and access are automatically deactivated as part of configured offboarding processes when HelloID detects an employment status change made by HR in the source system.
By leveraging HelloID’s connections and your employee data, automated provisioning and management within EasyVista have never been as quick or easy.