As David Douglas adopted newer technology and resources, manually supporting the numerous locations on-premises – particularly creating and provisioning user accounts – became an increasingly challenging endeavor. Navigating 3rd party support proved to be painful.
Colby-Sawyer was managing accounts and handling student password issues manually which was time consuming.
Regulatory compliance and the need to do more with less were the primary drivers that led Centrastate to embark on a project to find a secure and automated method to manage user account lifecycle in Active Directory and Microsoft Exchange.
Manual user account management with PowerShell scripts was error-prone and required a lot of the Systems Administrator’s time. The helpdesk was also burdened with password reset requests and had little time to focus on other tasks.