As David Douglas adopted newer technology and resources, manually supporting the numerous locations on-premises – particularly creating and provisioning user accounts – became an increasingly challenging endeavor. Navigating 3rd party support proved to be painful.
South County Hospital’s help desk and users were spending a considerable amount of time on password resets.
Colby-Sawyer was managing accounts and handling student password issues manually which was time consuming.
Employees required a multitude of passwords to gain access to their care applications, creating complex and time-consuming management for both users and administrators. In order to solve these problems, Maas & Waal Care Group implemented Tools4ever’s Access Management portal: HelloID.
Manual user account management with PowerShell scripts was error-prone and required a lot of the Systems Administrator’s time. The helpdesk was also burdened with password reset requests and had little time to focus on other tasks.