Manually supporting over 16 locations for account provisioning and ensuring correct application access was becoming increasingly challenging.
SSRPM Case Studies
South County Hospital’s help desk and users were spending a considerable amount of time on password resets.
Colby-Sawyer was managing accounts and handling student password issues manually which was time consuming.
Password reset requests plummeted from 400 per month to two per week, minimizing both frustration among employees and helpdesk calls.
Manual user account management with PowerShell scripts was error-prone and required a lot of the Systems Administrator’s time. The helpdesk was also burdened with password reset requests and had little time to focus on other tasks.