Dealing with password issues after the hours of the helpdesk

What is your current process for when a student forgets their login or password after hours? If the helpdesk/ IT department is not available after schools hours, are the students simply out of luck?

The prevalence of online and night classes has made life easier and better for students that need to work, and/or take care of a child during the day. As a result, more and more students are getting schoolwork done outside of a classroom, and outside of normal business hours. If they are locked out of their account, it can mean the difference between getting a paper in on time or not. For this reason, it is a huge issue if students have no way of getting their password reset after the hours of the helpdesk.

Let’s talk money.

META Group research conducted on behalf of PricewaterhouseCoopers concluded that help desk tickets for password resets cost on average $60.93 per user annually, and 45% of all help desk calls are for password resets. This is why many leading universities, high schools, and elementary schools have implemented solutions which allow their students to securely reset their passwords on their own. Imagine instituting an end user password reset application for a school with 10,000 users. That’s an annual cost savings of $609,300!

A self-service password reset solution allows students and staff to reset their active directory password based on simple, predefined questions. The “Forgot My Password” button is integrated into the Logon screen and supports many platforms. Not only does this type of solution give your school a fast ROI (approximately 90 days) but it will also increase student and staff productivity and efficiency while freeing up your help desk and system admins to focus on core competencies and special projects.

Additional, many schools opt to utilize a web interface, customizable password policy, advanced authentication, or reversible encryption which allows them to offer unlimited availability with increased security and flexibility.