}

Patient Engagement or Password Enragement?

If you've ever spent any time in a hospital or even a doctor's office as a patient (and who hasn't), you've no doubt experienced the frustration of watching your caregiver type away as you're trying to explain what ails you. It's only natural to wonder if they're even listening to what you're really saying. So much for patient engagement, right?
Unfortunately, in these days of high tech healthcare, this is not an uncommon concern of patients. More technology, more security requirements, more patients, the same 12 hours in a shift for caregivers. The math just doesn't add up.

Add to that mix, the sheer frustration of a caregiver who's maybe having a bad day and is having trouble even logging into the computer program they need to get to in order to document a visit. After all, with an average of 70 logins per day by the typical care provider, some requiring different user name and password combinations, you can see how this could really start to be frustrating for hospital staff. And, in fact, witnessing this could be even more painful than your ailment.

That's why hospitals need streamlined single sign-on solutions like E-SSOM from Tools4Ever. With one login or even just the swipe of an access card, care providers can login and move from workstation to workstation seamlessly throughout their day. Systems like this that eliminate multiple logins and system access headaches can help care givers save 91 minutes a day. That's a substantial amount of time out of a typical shift; time that could be spent focusing on patients for an improved patient experience.

Find out how Tools4ever is working with healthcare clients around the globe to improve identity and access management.

“Self service password synchronization”- an elegant combination of two concepts

The terms “Self-Service” and “Password Synchronization” are heard frequently today in IT departments around the world. Most find themselves challenged with a growing user base plus an ever increasing number of applications in use per user. In this context “Self-Service” often pertains to resetting passwords but applies to many other areas as well, some of these topics are beyond the scope of this blog entry but Tracy Major of Computerworld does a great job of exploring the particulars further.

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Category

healthcare

password complexity, password synchronization manager, sap, self service, self service password reset, self service password synchronization

Office 365: the hidden administrative challenge

Adoption of Microsoft Office 365 is growing rapidly. The value proposition is hard to ignore, especially for companies operating in education, for whom the service is free. While Office 365 as a whole provides numerous benefits it also creates additional administrative overhead as most organizations who deploy it are already managing an Active Directory (AD) implementation.

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Category

healthcare

Active Directory Management, License management, Office 365, Office 365 Issues, User Management Resource Administrator

Waiting for access…a day in the life of a new employee

For many organizations the first day in the life of a new employee tends to be quite unproductive. This is largely due to the fact that access to the systems said employee requires in order to begin training, and working, in a productive fashion have yet to be provisioned. Why is this phenomena so common?

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Category

healthcare

Account Management for new employees, automated account management, creating accounts for new employees

User Account Management in Education: The True Cost

The pace of technology today is rapid, and student bodies continue to embrace it at an exponential pace creating an ever increasing demand for internet based services crossing many different areas of the organizational structure. Ask any student or faculty member how many web based services they use on a daily basis and you’re likely to get an answer of 12 or more. Consider the fact that almost every single service requires a unique username and password. Let’s assume the user base is at least 10,000 combined students, staff, and faculty. This equates to 120,000 or so accounts total; how much time and energy goes into the accurate creation and management of them? Couple this with the fact that all three types of users may enter and exit the institution in a random fashion, and the administrative overhead becomes even more daunting.

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Education Industry Brief: Why it still makes sense to directly administer an Office 365 implementation and how to leverage it

It’s well known that for some time both Microsoft and Google provide free email hosting services for “.edu” domains, but it’s not until recently that the playing field has leveled off. Google has arguably had the advantage since the beginning due to the fact that even if the place of learning in question provided services little more than SquirrelMail students could sign up for, and productively use, Gmail and Google apps on their own. Until the latter half of last year this wasn’t possible on the Microsoft side; the granting of student and teacher access was beholden to the school’s IT administrative staff. Since this is no longer the case, uptick in adoption has increased exponentially, and even lead to its own problems. Those initial aside the tide may now sway in favor of Microsoft as their Office suite has long reigned king of productivity and is now at the fingertips of a million plus new subscribers.

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Category

healthcare

Office 365 in Education