Managed Service Providers

As a Managed Service Provider (MSP), you focus on delivering optimal services to your customers. You also want to spend as little time as possible on other tasks, including managing your users and their required permissions. Tools4ever supports you in this area with HelloID, which takes much of the work off your hands.

For an MSP, everything centers on delivering services to your customers and providing the support they require. Your employees must be able to assist and advise customers effectively, which requires access to the right applications and permissions. At the same time, you hold a wide range of customer data that you want to keep secure at all times. You therefore seek the right balance between easy employee access and strong protection of sensitive customer data.
The data your employees rely on is stored across various source systems. Your professionals also create data, for example, when they receive customer documents or enter into agreements with customers. HelloID is a cloud-based Identity and Access Management (IAM) solution designed to connect all your systems seamlessly and find the right balance between ease of access and security.

Connect all your source and target systems effortlessly
Integrating your systems delivers significant benefits in data exchange, automation, and productivity. With HelloID, you integrate your systems seamlessly.
No need to worry about managing access rights
Your employees are assigned permissions that grant access to applications and data. With HelloID, you ensure the right people have the right permissions and revoke them promptly when employees leave.
Reduce the workload for your IT department
Your IT department supports the business and enables it to pursue new opportunities. The department is often under pressure due to increasing workload and a tight IT labor market. HelloID provides relief with automation and self-service capabilities.

Optimize User Management

HelloID helps your organization optimize user management. You ensure that the right people have access to the right applications and data.

Increase Productivity

Your professionals need access to the right applications and data to be fully productive. With HelloID, you streamline this access and raise productivity to the next level.

Regulatory Compliance

Managed Service Providers host a wide range of sensitive customer data. You must comply with relevant laws and regulations, including the General Data Protection Regulation (GDPR). HelloID provides assurance regarding compliance with these requirements.

Automate Account Provisioning

With HelloID, you automate processes related to account provisioning. Using delegated forms simplifies management of the full lifecycle of user accounts. This allows you to respond optimally to customer needs for provisioning and deprovisioning.

Enable Self-Service

Your IT department is under pressure due to a growing workload combined with a tight IT labor market. HelloID provides access to a Self-Service Portal where employees and customers can submit their own requests for application or data access. Department managers and support staff receive the requests and can approve them with a single click for automated execution.

Provide Customers with the Right Access

HelloID provides strong authentication and Role-Based Access Control (RBAC). This allows you to simplify, optimize, and tailor customer access to their needs.

Cloud Single Sign-On

Employees work across various applications and systems where access must be optimally secured. With Cloud Single Sign-On, you provide access to everything they need through a single portal, eliminating the need to remember multiple passwords. This encourages the use of strong passwords.

The Right Data for Audits

Audits can give your customers confidence in the services you provide and help you elevate your operating model. With HelloID, you can easily access the right data to conduct audits.

Provide Customers with Assurance with ISO 27001 Certification

ISO 27001 certification provides assurance to your customers. HelloID gives you the foundation to meet the requirements of this certification.

“HelloID provides municipalities with a professional and future-proof IAM platform. Thanks to excellent partner support, we as a HelloID partner can focus fully on a perfect rollout, seamless integration, and flawless migration for our customers.”

Twan Duvigneau

IT-Value

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“Our customers are demanding, and we set a high bar for our services. Thanks to HelloID Provisioning and Service Automation features, we can execute IT identity management processes at De Zorgboog quickly, cost efficiently, and without errors.”

Marco Muts

SLTN/De Zorgboog

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“With HelloID, we can create real value for onboarding and offboarding challenges. HelloID delivers powerful and future-proof identity management that we can then integrate seamlessly into our customers’ operations.”

René Welgraven

IT-Value/GGzE

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Connect Your Applications and Your Customers’ Applications Seamlessly

As an MSP, you work with a wide range of business applications to support customers effectively. This includes your Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, as well as all industry-specific applications used by your customers. HelloID enables seamless integration of all these applications. This keeps your employees fully productive and allows you to support customers as effectively as possible.

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