HelloID Service Automation is a fully cloud-based module that is part of HelloID. The module enables employees to handle workplace tasks independently and online, just as they do in their personal lives. This relieves your IT service desk, which receives fewer tickets and needs to assist employees less often.
Are you aiming to increase staff self-service for requesting, granting, and revoking IT resources?
Are you working to close the gap between employees and IT?
Do you want to reduce the number of service desk tickets?
Address these challenges with HelloID Service Automation!
Reduce IT service desk workload with HelloID Self-Service
Attracting and retaining talented employees is a challenge for every company. As a result, your IT service desk is likely also facing staffing shortages. At the same time, many teams are under pressure due to the volume of tickets they must process.
HelloID Service Automation provides the answer. In their personal lives, people typically handle requests directly online. At work, this is often not the case and they depend on the IT service desk for many tasks. HelloID Service Automation changes this by allowing employees to request IT resources themselves online. After approval by a designated approver, these resources are granted immediately. This means employees are no longer dependent on the IT department, and your IT service desk is relieved.
Benefits of Service Automation
Eliminate wait times
An IT service desk typically has to process a large number of tickets. End users therefore face wait times. With HelloID Service Automation, these wait times are eliminated. Employees can submit requests for IT resources themselves. HelloID presents each request to a designated approver. If the request is approved, HelloID grants the requested resources or revokes resources that were canceled. This process is fully automated, without manual intervention. End-user wait times become a thing of the past.
Higher end-user satisfaction
End users experience several benefits thanks to HelloID Service Automation. The module shortens the wait times they face when requesting IT resources, which helps them become productive faster. They also gain more control and spend less time requesting IT resources. With HelloID Service Automation, you increase end-user satisfaction.
Lower service desk workload by reducing ticket volume
Like any other department, the IT service desk is generally under significant pressure. This is due to the tight labor market and the increasing digitalization of businesses, as well as the resulting volume of tickets. In practice, this means the service desk must do more with limited resources. HelloID Service Automation turns the tide and reduces the workload for the service desk.
Enable cost savings on the IT service desk
The high workload facing IT service desks incurs costs. This includes potential overtime to clear the ticket backlog, as well as business opportunities lost because tickets are not handled on time. HelloID Service Automation lowers workload and enables cost savings.
Capabilities with Service Automation
Integrates with Active Directory and over 150 IT systems and applications
HelloID Service Automation offers extensive integration capabilities and automates large parts of your IT landscape. The module integrates with Active Directory and more than 150 IT systems and applications. Thanks to these integrations, HelloID Service Automation can execute approved requests directly and fully automatically within your IT infrastructure. The module also automatically revokes IT resources when the usage period ends. This prevents unnecessary licensing costs and elevates your security posture. HelloID Service Automation is also seamlessly integrated into the portals of leading social intranet and IT management solutions, including TOPdesk, AFAS, Embrace, triptic (Iris Intranet), and a&m impact.
Creates more room for innovation
Many tickets received by service desks are repetitive and relatively simple. Even so, the IT service desk spends considerable time processing them. HelloID Service Automation automates this processing to a significant extent, which relieves the service desk. This gives the team more time to support innovations that deliver business value.
Supports demonstrable compliance with laws and regulations
Every organization must comply with relevant laws and regulations. Examples include the General Data Protection Regulation (GDPR) and the Network and Information Systems Security Act (Wbni). A key requirement for compliance is the ability to demonstrate that you adequately monitor and record access to and use of IT resources. With HelloID Service Automation, you maintain control and make compliance demonstrable. It is always clear who submitted which request, how the request was evaluated, and how HelloID Service Automation fulfilled it.
Helpdesk Delegation
Delegation and standardized handling of IT tasks through forms for non or semi-skilled help desk staff and key users.
Self-Service & Workflows
Automated processing of access requests and other user requests.
Open Integration
Support for open standards combined with an extensive connector catalog to integrate different systems.
Customer stories
Many customers already rely on HelloID Service Automation. A few of them share their experiences:
-
“I have been in IT for a long time, but this is the first time I have managed a project without a single point of criticism. Everything was delivered on time, on budget, and within scope, and there was even time to spare. HelloID provides us with a future-proof identity management solution with excellent support.”
Erwin SuthofZINN -
“Identity management is central to our services. We were looking for a reliable partner with an innovative solution, a clear product vision, and a genuine connection with our people. Tools4ever fully delivered with the HelloID service and their partner QAP360.”
Roberto Barros AndradeCodarts -
“With HelloID we gained an excellent migration path from our existing on-premises platform to a future-proof Identity-as-a-Service environment. HelloID provides full two-factor authentication, authorization management, and integrations with target systems, where we can easily make changes ourselves.”
Erwin SuthofTriviumMeulenbeltZorg
HelloID modules and pricing
Calculate the price based on the
number of users per month.
per month
