Customer Stories
Trusted by Forward-Thinking Organizations
More than 2,000 organizations worldwide successfully use Tools4ever’s Identity and Access Management solutions. The organizations below are Tools4ever customer references, and for each one, you can read more about how our software is used in the corresponding case study.
L&Q Group Case Study
The Implementation of Automated Provisioning with HelloIDPrior to HelloID provisioning UMRA, our legacy provisioning solution, was launched well before the hybrid cloud and is still used as a reliable and robust provisioning solution by many clients today. Take L&Q, for example, who first purchased UMRA in 2006 and have been using the solution ever since. However, with the passing of time, and with Microsoft introducing Office 365, UMRA became more complex and difficult to manage. This led to...
Maas and Waal Case Study
Maas & Waal Care Group Sees A Significant Reduction in Password Reset Requests Maas & Waal Care Group (zMW) provides a complete package of services covering care, housing, and welfare in Land van Maas en Waal. The ISO-certified organization’s 800 employees work from five centers to deliver clients 24/7 care. Employees required a multitude of passwords to gain access to their care applications, creating complex and time-consuming management for both users and administrators. In order to solve ...
CentraState Healthcare System Case Study
Automated User Account Management Helps CentraState Healthcare Increase IT Staff EfficiencyNeed for Change Regulatory compliance and the ever-growing need to do more with less were the primary drivers that led Centrastate to improve its internal IT processes continuously. To meet these needs, CentraState Healthcare System embarked on a project to find a secure and automated method to manage user account lifecycle in Active Directory and Microsoft Exchange. Lauro Araya, the Network Administrat...
David Douglas School District Case Study
Automated account provisioning increases efficiency, frees up staff to maximize their talent. Located in eastern Portland, OR, David Douglas School District serves approximately 10,000 K12 students enrolled within a 12 square mile range. David Douglas operates 16 separate facilities and remotely supports an Early Childhood program for the local community of 54,000 in pursuit of its mission statement – summarized by “Learn – Grow – Thrive.” As David Douglas adopted newer technology and resourc...
Haas Automation, Inc. Case Study
A Case Study for Identity & Access Management Haas Automation is a private manufacturing company in California. During the last 35 years, the company has grown to 1500+ employees and 170 distributors worldwide.Discovery The discovery process began around identity & access management, single sign-on, and password management. But like most organizations, their team quickly found other gaps and frustrations. A big one was user lifecycle automation. Both IT and HR were tripping over manual accoun...
Moshannon Valley SD Case Study
The Implementation of Automated Provisioning with HelloIDNeed for Change MVSD’s IT staff was drowning in manual account management tickets. Most often, the tickets called for repetitive student account provisioning. This was already proving to be problematic and time-consuming for the IT department to handle. Then COVID-19 hit and threw an even bigger wrench in the gears. “This year, during the pandemic, we have so many student account changes happening all the time. We have students joining,...
Rockford Public School Case Study
Rockford Public Schools Seamless Upgrade from UMRA to HelloID In today’s evolving educational environment, managing the identities and access for thousands of students and staff accounts is a significant challenge. This case study explores how Rockford Public Schools transitioned to using HelloID, an identity management solution, to streamline user account management and enhance security. This case study explores the conversion process, key features of HelloID, and the impact on their operati...
Tronox Case Study
Tronox Group Introduces HelloID Service Automation Tronox is a worldwide producer of high-quality titanium dioxide that has started a program to automate their access management of IT resources. Tools4ever’s HelloID solution plays a central role in this initiative, integrated with the TOPdesk IT Service Management system used globally by Tronox. Tronox supplies products to paint, coating, plastic, and other manufacturing industries. Mergers and acquisitions have led to the establishment of a ...
Princeton Public Schools Case Study
Boosting Efficiency: Optimizing Identity Management for Princeton Public Schools In the rapidly evolving landscape of education, effective identity management is important for ensuring security, efficiency, and compliance with regulations. This case study details how Princeton Public Schools ISD 477 navigated through operational and security challenges and, ultimately, transformed its identity management practices by integrating HelloID, an innovative Identity Management Software.Challenges B...
Careyn Case Study
Careyn Automates its Privacy Policy Approval Process with HelloID Careyn, located in the Utrecht and Breda regions of the Netherlands, is a conglomerate of home care organizations and welfare institutions. It offers services in the field of health care, nursing, home care, and youth health. In addition to its permanent staff, Careyn employs flexible health care workers hired through external partners. In their daily work, these employees view and update patient information. New hires must agr...
Yukon Public Schools Case Study
A New Era of Identity Management: Yukon Public Schools and NIM The transition to a new identity management solution can be daunting for any organization, especially when the existing solution is being phased out. This case study explores the integration of NexGen Identity Management (NIM) into Yukon Public Schools. We will explore the challenges encountered, the evaluation and selection process, and the impact NIM has had on the school district’s operations.Challenges Before NIM Yukon Public ...
Pflugerville ISD Case Study
Efficiency and Security: Transforming Identity Management at Pflugerville ISD With NIM In a time where security and efficiency are paramount, effective identity management is vital for educational institutions. In this case study, we will cover how Ben Smith, the Infrastructure Architect at Pflugerville ISD, underwent a significant transformation integrating NIM, NexGen Identity Management, into their operational IT framework.Challenges Before NIM Before adopting NIM, Pflugerville ISD had som...
Lethbridge Case Study
Transforming Lethbridge School Division No.51 Operations with NIM Lethbridge School Division No.51, a mid-size school division managing around 16,000 accounts, faced operational bottlenecks in its human resources onboarding and account management processes. The school division wanted to enhance its efficiency by utilizing the latest technology in user provisioning automation to help streamline its account creation and removal processes. Additionally, the school division wanted an intuitive da...
Horizon School Division Case Study
Enhancing Identity Management Efficiency at Horizon School Division No. 205 with NIM This case study explores how Horizon School Division No. 205 transitioned from User Management Resource Administrator (UMRA), one of our legacy identity management solutions, to NexGen IDM (NIM), our newest and most robust IDM solution. Learn about the specific challenges faced by the school division with UMRA and how NIM addressed these challenges with its advanced features and seamless integration capabilit...
East Allen Case Study
Replacing Legacy Account Management with Centralized User Lifecycle Management Managing identities across multiple systems had become increasingly complex for East Allen County Schools. Legacy automation tools, disconnected directories, and manual auditing processes created operational friction and security risk. To modernize its identity management approach and regain control over user lifecycle processes, the district implemented NexGen Identity Management (NIM), enabling a more flexible, t...
Center Grove Case Study
From Manual Workflows to Automated Identity Management with NIM Managing user identities in a K–12 environment presents unique challenges, particularly when supporting multiple accounts for full-time staff, temporary workers, contractors, and substitutes. Center Grove Community School Corporation needed a more flexible, efficient way to manage access across systems, reduce manual workload, and improve security. After years of experience with UMRA, a Tools4ever solution, they transitioned to N...
Celina ISD Case Study
From Script Maintenance to Seamless Automation Managing identities across multiple systems is a critical yet complex responsibility for school districts and other organizations with diverse user populations. As employee and student lifecycle events occur frequently, IT teams must ensure timely provisioning, accurate access rights, and reliable account management. Celina Independent School District addressed these challenges by implementing Tools4ever’s Identity Management Software, NIM. The r...
Colby-Sawyer College Case Study
SSRPM and UMRA Save Colby-Sawyer College’s IT Department Valuable Time Colby-Sawyer College is a comprehensive baccalaureate institution that integrates liberal arts and sciences with professional preparation. The college was founded in 1837 in the Lake Sunapee Region of central New Hampshire and has grown and changed with the times and educational needs of their students. A recent part of this growth has been introducing distance learning and an online curriculum to their students. Introduci...
Dekalb County SD
UMRA Simplifies User Account Management and SSRPM Frees Up the Helpdesk DeKalb County School District (DCSD) is located in Atlanta, Georgia, near the Stone Mountain area. With approximately 102,000 students and 15,500 staff members across 135 schools and administrative locations, user provisioning and password resets were a burden on the IT department and helpdesk.UMRA replaces scripts When DCSD reached out to Tools4ever, they were using PowerShell scripts written in-house to manage accounts ...
South County Hospital Case Study
SSRPM Allows South County Hospital Employees to Focus On More Important Tasks South County Hospital is a 100-bed acute care hospital located in Wakefield, Rhode Island and has more than 1,200 employees. With a focus on lean management and an effort to make processes as efficient as possible, the hospital began to look for ways to improve password management and reduce the number of support calls to the help desk. The help desk was averaging 20 to 25 password resets a month, each requiring abo...