Onboarding, Provisioning, & Ongoing Management
HelloID detects changes in the connected HR system. Detected changes trigger processes that update users and their access to connected IT resources according to your configurations. Processes are automatic, consistent, and logged—reclaiming significant IT staff bandwidth.
HelloID automatically carries out provisioning processes when a new user is detected, such as creating accounts and person cards within TOPdesk. In addition, HelloID processes changes to existing users in the HR system to ensure everything remains up-to-date. When an employee departs, HR changes their status, and HelloID swiftly deactivates accounts and revokes access.
Automatic Updates & Ticketing
HelloID directly integrates with TOPdesk’s ticketing system, automating and tracking many identity management processes. By processing every change in the connected HR system, HelloID ensures that users’ identity information, resources, and access remain up-to-date. Throughout promotions, role changes, and any other events that occur during the user account lifecycle, HelloID updates accordingly.
When HelloID detects changes made within the HR system, it can automatically create tickets within TOPdesk. Providing TOPdesk with automated ticketing processes accelerates your improved ITSM even further. Examples of automatic ticketing include:
- Registration and tracking purposes, immediately opening and closing tickets.
- Change requests, creating tickets when HelloID detects new users or updates their role.
- Create incidents when a user submits a call from TOPdesk’s self-service portal.
HelloID’s connector helps automate the identity management log created by TOPdesk’s ticketing records. These records always provide an up-to-date log and audit trail of changes concerning employees and incidents. Examples include:
- When did a user receive their accounts?
- Which systems did they receive accounts for?
- Who approved permission changes?
- Did a user receive a new device correlating to a role change?
- Did a user reset their password resets?
Delegated Forms
If role-based provisioning or downstream user updates must be executed without a change in the HR system, HelloID provides delegated forms. With configurable fields for these forms, HR staff, IT, or managers may enter the necessary information to initiate the change. Once the delegated form is submitted, HelloID automatically executes all the associated processes immediately.
User Self-Service & Single Sign-On (SSO)
Enabled by the connector, HelloID and TOPdesk’s self-service functionalities work together to create an elevated solution.
Access Management & Multifactor Authentication (MFA)
When users log into TOPdesk and navigate their self-service portal, they may immediately access their HelloID dashboard containing all their cloud applications and resources. HelloID ensures access to TOPdesk, enforces multifactor authentication (MFA) where configured, and allows access to all cloud applications regardless of their individual SSO protocols.
HelloID may be configured to enforce MFA at both portal and individual application levels to enhance security without sacrificing access efficiency.
Tronox Case Study
Please refer to our Tronox case study for a more detailed, real-world overview of how HelloID’s Service Automation integration with TOPdesk has streamlined identity management for a global company.
“This powerful combination of HelloID Service Automation and TOPdesk provides highly simplified management processes and a stronger focus on innovation.”
Rick Davies, IT Lead, Tronox
Simplified Management & Security, Reclaimed IT Bandwidth
Identity Management requires dedicated knowledge, elevated permissions, and significant time and effort. Even after implementing TOPdesk, some organizations rely on manual efforts to address tickets. By connecting TOPdesk to HelloID, these tasks become automated processes with enhanced ticketing and tracking.
While TOPdesk’s ticketing greatly enhances ITSM, HelloID’s automations eliminate the need for IT to manually address, execute, and close every ticket or incident. Instead, HelloID automatically executes the configured process for many provisioning and self-service processes, creating and closing tickets as needed.
Additional HelloID Connector Information
For information on connecting TOPdesk to HelloID, please refer to the following Documentation and GitHub links:
https://docs.helloid.com/hc/en-us/articles/360015743439-How-to-create-a-TOPdesk-target-connector-with-PowerShell
https://docs.helloid.com/hc/en-us/articles/360019628674-TOPdesk-SAML-Single-Sign-On-SSO-Configuration
https://docs.helloid.com/hc/en-us/articles/360003313333-Create-a-TOPdesk-person
https://docs.helloid.com/hc/en-us/articles/360015641794-Update-a-TOPdesk-person
https://docs.helloid.com/hc/en-us/articles/360003313433-Archive-a-TOPdesk-person
https://docs.helloid.com/hc/en-us/articles/360015642514-Create-TOPdesk-change
https://docs.helloid.com/hc/en-us/articles/360015730493-Update-TOPdesk-change
https://docs.helloid.com/hc/en-us/articles/360003286674-Create-TOPdesk-incident
https://docs.helloid.com/hc/en-us/articles/360003286894-Update-TOPdesk-incident
https://docs.helloid.com/hc/en-us/articles/360003408173-Close-TOPdesk-incident
https://github.com/Tools4everBV/HelloID-Conn-Prov-Target-Topdesk
https://github.com/Tools4everBV/HelloID-Conn-Prov-Target-Topdesk-Operators