The City of Marietta is a full-service municipality located in central Cobb County, Georgia and is one of the largest suburbs in the Atlanta metropolitan area. Marietta has their own economic development, police, fire, parks and recreation, public works, environmental services, and power and water departments which serve their citizens and businesses. Additionally, the city has seven elementary schools, a middle and a high school. Overall, the city employees over 1,000 employs across the various departments, excluding the school system.
Each of the city’s employees need access to their network and a personal account created when they begin employment for the city. Over time, while employees may change departments, which requires access to different systems and applications, they all need the same basic access when they begin employment. The city had been handling account management and provisioning accounts manually, which was time consuming and subject to potential errors. In addition, only one employee was able to handle account provisioning, which led to a major bottleneck when several new employees needed to be provisioned. “With everything that was involved it would take up to 40 minutes to create a single account. It would sometimes take me an entire morning to provision accounts that were needed,” commented James Baker, Network Administrator for City of Marietta.