When your users require access to systems and applications that falls outside the normal provisioning scope, self-service is a lifesaver.
Self-Service and Your Service Desk
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Password Management
How to reduce the risks associated with onboarding new employees
We are all susceptible to the curse of “password fatigue”, or struggling to remember countless logins and passwords. It becomes incredibly difficult to keep track of them all, forcing many to make their passwords easy to remember, often at the expense of security....
The Phased Approach to Implementation
Over the past 11 years I have, as a consultant and project manager, implemented and managed many IAM solutions. These projects have varied from very small to enterprise-level solutions. This experience has given me quite an insight into how businesses operate, how to...
How a successful password management solution would look in your organization
I want you to close your eyes for a moment… Well obviously you can’t close your eyes and read this, so keep them open; but imagine a world where your email inbox alerts come in sparingly, your chat box rarely pings, and the phone almost never rings… (Except for Gary...
SSRPM Saving the Helpdesk Time
Forgetting a password can be quite an ordeal without a self-service reset system in place. You have to call the help desk, provide your information, wait for a ticket to be created, be assisted by the next available agent or at times you may have to wait for a call...
To hack or not to hack?
Asking companies for their password policy on a regular basis, I find that many organizations have no strict policy on passwords, which results in an immediate risk to the organization. Microsoft's security best practice advice is to: let the password expire every 30...
Helpdesks Receive More Than 100 Calls Per Week. How Can This Number Be Reduced?
It is no secret that helpdesks are overwhelmed, often by mundane and repeated tasks that can, or should, be automated. According to recent survey, IT and help desk employees often are required to address an overwhelming number of calls each day. On average a help desk...
Automating Password Reset Enrollment
Using a self-service reset password management application can be a cost effective way of reducing the volume of calls made to the helpdesk. One major hurdle of implementing a self-service reset password management system though is getting every user in the...
Password Issues, Human Capital, & Productivity
We have all seen it before, the desk that has a million and one yellow sticky notes all over the monitor, or on the wall, or even all over the desk itself. These sticky’s contain the user name and password of all the systems and applications that end users need to log...
Password Issues After Helpdesk Hours
What is your current process for when a student forgets their login or password after hours? If the helpdesk/ IT department is not available after schools hours, are the students simply out of luck? The prevalence of online and night classes has made life easier and...
Dealing with Security-Produced Password Issues
Customer and employee privacy is vital within every organization. Because of this, government rules and regulations are put in place to protect personal information and determine who can gain access to accounts. While guarding internal and external material is...
Easy Credential Management
With the proper tools and knowledge, system administrators can take credential management out of end users’ and even helpdesk staffs’ hands.
“Self-Service Password Synchronization”: An Elegant Combination of Two Concepts
“Self-Service” and “Password Synchronization” are terms heard frequently in IT departments around the world. Combining them provides an elegant solution.