Saving Costs with Self-Service Password Resets

Have you recently visited a website that forced you to call in to reset your password?  Do your employees have this fundamental feature available to them within your active directory?  If not, why?

META Group research conducted on behalf of PricewaterhouseCoopers concluded that help desk tickets for password resets cost annually $60.93 per employee, and 45% of all help desk calls are for password resets.  Imagine instituting an end user password reset application which would reduce that volume by 1/3; for an organization of 3,000 that’s an annual cost savings of $182.790!

A Self Service Password Reset Manager is a password management solution that allows end-users to reset their active directory password based on simple, predefined questions. The “Forgot My Password” button is integrated into the logon screen and supports various different platforms. Not only does it give your company a fast ROI (approximately 90 days) but can increase end user productivity and efficiency while freeing up your help desk and system admins to focus on core competencies and special projects.

In addition, by utilizing the optional features such as the web interface, customizable password policy, advanced authentication, and reversible encryption your company will be able to offer unlimited availability with increased security and flexibility.

A self-service password reset solution is good for your company’s bottom line, good for your IT department’s peace of mind and good for your end user’s effectiveness!

Read more about Tools4ever’s Self Service Reset Password Management (SSRPM)

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