A self-service password reset tool allows an employee to reset their password without needing to a call a help desk. Using a self-service password solution can speed up and improve the overall experience of the customer service experience that your clients receive. Should one of your customer service representatives forget one of their passwords while assisting a client, they can easily reset their own password by answering a few simple questions.
In the event that the customer service representative did not have self-service password reset solution, they would have to put the client on hold, and call the help desk or pass the call to another representative who was free. Not only does this increase the workload for other employees but this also adds to the volume of calls going to your helpdesk. Password reset solutions allow the employee to quickly and securely reset their password while not effecting the customer service experience.