Doctors and nurses in the United States are often over worked and extremely busy running between patients and rooms. Time is extremely important in the Healthcare Field, and anything that takes away time that clinicians can spend with their patients can be a huge hindrance.
Clinicians often need to access systems and applications on numerous computers and workstations, and need to do so quickly in order to view important patient data. Something as simple as logging in could become a headache when it needs to be done multiple times on each computer and becomes more complicated if the credentials are forgotten or the practitioner is locked out. Think about how time it takes for a clinician to reset their password, time which could be used caring for a patient.
Not only do password issues cause a waste of time for Healthcare organizations, they also cost a great deal of money. Password resets are one the most common calls to the helpdesk, so an organization will a lot of employees needs help desk staff available at all times to handle password issues. One recent study found that time spent dealing with these issues was said to “add up to a productivity loss of $900,000 per year for the typical hospital — or more than $5.1 billion annually across the health care industry.”
So how can these issues be resolved? Simple solutions, such as single sign-on or self-service reset password software, can easily mitigate these issues. A single sign-on solution allows clinicians to have a single set of credentials to log on to a computer or workstation with. Once they log in once, they will automatically be signed into all authorized systems and applications once they are launched. Some software providers offer additional benefits such as fast user switching and “Follow Me.” This allows users who have opened applications on Citrix and/or Terminal Server to continue their work on another computer
Self-service password reset software also can greatly assist clinicians. This software allows end users to simply answer a few security questions and have the ability to reset their own passwords without having to contact the helpdesk.