}

Are repetitive tasks costing your company a lot of money?

Organizations are constantly looking for ways that they can cut costs and do things more efficiently. One area which should be looked at is the many manual repetitive tasks that employees have to complete. Many of these tasks not only take a lot of time to complete, but also often require full time employees to complete these tasks; employees which could be working on other projects. Often account management tasks fall under this category. Creating and managing employee’s accounts is not a highly technical task, but it is extremely time consuming.

Identity and access governance (IAG) is one solution to this issue. An IAG solution automates the repetitive account management tasks that can consume an inordinate amount of time from the IT staff. In addition, user accounts are created quickly, efficiently and securely.

IAG allows for two different options. The first is, linking to an HR system to pull data on new employees, update changes to existing employees and terminated employees; the second is to drive account management tasks to hiring managers or the employees themselves.

In the first scenario when an employee is hired, they are typically entered into the HR system as a precursor to their first day at work. Using this as an authoritative source, an IAG system can detect new employees and create their network and email accounts, as well as provision them to both on premise and cloud applications they need to be productive on their first day.

The second scenario requires manual input, but instead of the IT staff doing everything, the responsibility is driven down to employees or managers. A hiring manager can be provided a web form to compete basic information – name, department, title, start date, etc. and this form can be “work flowed” to other managers for approval, with the IT group being the final approver. Once approved by IT, all accounts are then automatically created. A web-based workflow process can also be implemented to effect immediate terminations and quickly shut off network, email and application access.

Overall IAG solutions allow to reduce the time spent on repetitive account management tasks, so that organization can focus these resources elsewhere.

Learn more about how an IAG solution can help with account management.

Self-Service Password Reset: Useful features you may not know about

A self-service password reset solution has many useful features that many clients are not aware of. Some of these features enhance security, such as the advanced authentication module, while features such as the offline module, extend the solutions functionality to users who are not currently on the company’s network, and need to reset their password.

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Category

Identity en Access Management

self-service password reset, password reset, resetting passwords, advanced authentication, two-factor authentication, HR Information System

Is Single Sign On (SSO) secure?

Single Sign On allows users to log into multiple accounts using one set of credentials. This is beneficial to both the help desk and the end user, since the end user does not have to remember multiple sets of credentials, therefore reducing the number of help desk calls to reset passwords.

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How a knowledge base can help your customer service team

What is a knowledge base and how can it help your organization? A knowledge base is a collection of information in the format of subject, problem, and solution. It is meant to be easily searchable, so that users can quickly find the answers to questions that they have. A knowledge base can be an important asset to any customer service team. They are there to serve and solve customer issues, so any type of solution or method which helps with this, is extremely beneficial.

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What is two factor authentication? How can it be beneficial for my organization?

You may not realize it but you have probably used two-factor authentication already in your daily life. Have you made a purchase with a credit card and entered your zip code after the card was swiped? This is a form of two-factor authentication; the credit card itself was the first form and the pin code was the second.

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Efficient enrollment; how to automate the enrollment process of a password reset solution

Using a self-service reset password management application can be a cost effective way of reducing the volume of calls made to the helpdesk. One major hurdle of implementing a self-service reset password management system though is getting every user in the organization enrolled into the software. Depending on the method used to enroll, it can be difficult to force users to enroll. Your company may have invested money in a solution to help employees with passwords, but if they don’t enroll it is of no use to them.

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