FM Systems and UMRA

Connection with Remedy Software

Many organizations have a central reporting and/or service point in the form of a Facility Management (FM) system. The application manager of Remedy should make sure that all employees are registered in this system so that their facility requests can be entered and managed. In addition, Facility Managers must be able to log into Remedy software. UMRA has a native connection with Remedy in which enitities for staff and user accounts for managers are managed automatically.

Connection with an HR System

Most FM systems offer a connection directly with an HR system. However, the HR system usually includes only information about permanent employees. Managing facilities for temporary staff is also frequently required. It is therefore important that this group of employees is available in Remedy. This is not only relevant for Remedy software but also for many other systems. UMRA offers several options to manage all employees in Remedy. One possible option is to extract information on permanent staff from the HR system and to get information on temporary staff through a Workflow Management portal. Combinations between Active Directory, a flex pool system, and data warehouse system are available.

Besides sending information to Remedy, UMRA can also automatically send information from Remedy software to other systems such as Active Directory, HR system, Flex Pool System, etc. For example when a change in room number is imported in Remedy it is directly updated into the Active Directory.