Figures of customer experience

Return on Investment (ROI) calculations of our customers

Customer name	Providence Hospitals
Network size	2,000 user accounts
Direct savings	Cut admin time for new users by 80% and cut technical time for user updates by 50%.
Background	Case study Providence Hospitals
Explanation	Providence Hospital had the need to standardize setup of user accounts and reduce the amount of time network engineers spent assigning rights in Active Directory. Additionally, the organization wanted a way to assign administrative rights in Active Directory for different levels of staff.

Customer name	M&S Mode Europa
Network size	4,000 user accounts
Direct savings	0.5 to 1 fte on helpdesk
Background	Video presentation MS Mode
Explanation	The IT manager at MS Mode explains the direct and indirect saving of implementing UMRA.

Customer name	Medical Center Utrecht
Network size	20,000 user accounts
Direct savings	1 fte on helpdesk
Background
Explanation	More than 1 FTE saved by the helpdesk thanks to work that has lapsed and standardization. Qualitative business case: satisfaction among end users / employees has improves, especially because people have the feeling they are in control with UMRA. Higher satisfaction was demonstrated by an internal survey 6 months after the implementation.