Forms & Delegation - Active Directory and LDAP

Would you like to delegate user management tasks to your IT helpdesk? Create users, edit users, reset user passwords, move users, delete users and more, all without assigning full system admin privileges to helpdesk staff. Using the standard Microsoft toolset you have a limited set of options to address these needs. You can:

Set up manual procedures

Use Delegation of control and MMC snap-ins

Develop scripts

Each of the above options is complex and time consuming to implement, and often times you may not have the internal skills to implement these options. In addition, it frequently turns out that certain aspects of user management (like security) are impossible to manage using the Microsoft standard toolset.

With the User Management Resource Administrator FORMS & DELEGATION module, you can easily implement this type of user account management and customize it to the specific it to the specific needs of your organization.



The system administrator is provided with a console in which templates and forms are created to deal with specific user management tasks. These forms are then delegated to the Helpdesk user (or any other delegated user). The Helpdesk user can only perform the tasks that he/she has been given access to, leading to an increase in security; you no longer have to assign admin privileges to multiple individuals within a company.

FORMS & DELEGATION comes with a wealth of template actions and sample forms to tackle virtually any user management task. Each part of these sample forms can be easily customized for the specific needs of your company.

Easily Manage the User Account Life Cycle

	FORMS & DELEGATION
	Create user View a tour		The entire account is created using a single form. The Helpdesk employee simply needs to fill in the relevant information: “first name, last name, and job title” (and any other information required by your organization) and everything is created according to the predefined template: minimal effort, no errors.View a tour.
	Reset password		Forms and Delegation offers the option to reset a password, unlock an account if necessary, and force the end user to provide a unique password for the next logon session. All this can be done without the Helpdesk operator having to type or confirm a single keystroke. Various statistics are available, but we have determined that between 35% and 45% of all helpdesk calls are password related.
	Edit user		The most commonly edited user account information is group memberships and address information. Managing group memberships can be very complex and few companies have a solution in place. Common practice is to use manual procedures to grant and revoke group memberships. Forms and Delegation simplifies this process.
	Rename user		Easily edit an employee’s name, first or last, especially relevant when dealing with female employees changing their surnames. You will be able to preserve the SID of the user instead of deleting it and creating an account from scratch.
	Move user		In a multi-site environment it is common for every site to have its own home directory server, DC, child domain, and group settings. Moving a user from one site to another is complex if all security settings and data (home and e-mail) have to be maintained. This is especially true if the site is managed by its own helpdesk/sys admins under a restricted security context. Forms and Delegation simplifies this process to a few clicks and provides an audit trail as well.

Do you need more information? Click here to see a Flash movie in which the concept of FORMS & DELEGATION is explained.

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