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The entire account is created using a single form. The Helpdesk employee simply needs to fill in the relevant information: “first name, last name, and job title” (and any other information required by your organization) and everything is created according to the predefined template: minimal effort, no errors.View a tour.
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| Reset password | |
Forms and Delegation offers the option to reset a password, unlock an account if necessary, and force the end user to provide a unique password for the next logon session. All this can be done without the Helpdesk operator having to type or confirm a single keystroke. Various statistics are available, but we have determined that between 35% and 45% of all helpdesk calls are password related.
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| Edit user | |
The most commonly edited user account information is group memberships and address information. Managing group memberships can be very complex and few companies have a solution in place. Common practice is to use manual procedures to grant and revoke group memberships. Forms and Delegation simplifies this process.
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| Rename user | |
Easily edit an employee’s name, first or last, especially relevant when dealing with female employees changing their surnames. You will be able to preserve the SID of the user instead of deleting it and creating an account from scratch.
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| Move user | |
In a multi-site environment it is common for every site to have its own home directory server, DC, child domain, and group settings. Moving a user from one site to another is complex if all security settings and data (home and e-mail) have to be maintained. This is especially true if the site is managed by its own helpdesk/sys admins under a restricted security context. Forms and Delegation simplifies this process to a few clicks and provides an audit trail as well.
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