TestimonialAdvantica has found the Self Service Password Reset Manager to be very useful in helping our users manage their own domain account passwords. It is simple to use, install and administer and has lowered the number of password reset calls our Service Desk has had to log allowing us to focus limited resources on core services. Matthew HaynesAdvantica Ltd. Read more... |
Self Service Reset Password Management with GINA integrationOn average, 25% of the calls to a helpdesk are estimated to be password-related, such as resetting forgotten passwords. The IT staff is burdened with resolving these calls, resulting in an increased administrative load for the IT department. At the same time, the end-user also wastes time and is less productive, because he or she is locked out of the network temporarily. This results in frustration for both the end-user and the system administrator or helpdesk. Thanks to SSRPM from Tools4ever, the IT department is less burdened with these duties and can focus on resolving more critical calls. Read more about the benefits of Self Service Reset Password Management |