Key Features

24/7 availability

End-users can reset their password 24 hours a day, including weekends and holidays. This is in contrast to the availability of the IT helpdesk.

Own password policy

The system administrator has total control over the password policy. For example a complex composition of the password with at least 7 characters or at least 1 uppercase letter. Various password security levels can be configured, from weak to strong.

Advanced Authentication

SSRPM’s Advanced Authentication module can be used to expand the set of personal verification questions with an additional layer of security in the form of two-factor authentication. Two-factor authentication is achieved by expanding the set of questions (knowledge) with a code sent using a text message (physical identification token). Besides texting codes, it is possible to mail the code to the user’s personal email address. The texting and email options can be set for each user group.

Questions configuration

System administrators can modify the number and content of the test questions themselves. This also applies to the number of attempts the end-user may make to enter the details correctly.

Reversible encryption

It is possible to configure SSRPM to encrypt the answers instead of creating a hash. The advantage of using reversible encryption is that it is possible to use the Helpdesk Caller Identification web interface.

Helpdesk Caller Identification web interface

This web interface is intended for helping the helpdesk authenticate users, without the user telling the helpdesk their complete answers to the questions.

Secure interface

End-users are authenticated on the basis of a number of predefined questions. Administrators can decide themselves how many incorrect answers can be entered before someone is blocked from using the application.

Login possible anywhere

It’s possible to reset passwords from any workstation. SSRPM integrates the ‘Forgot My Password button’ in the organization’s logon window or a web portal.

Multi-platform support

SSRPM supports Windows, Unix, Mainframe, Novell, Lotus Notes, AS/400, Citrix and a variety of web applications like OWA and NFuse.

Clear and adaptable design

The SSRPM Admin Console offers system administrators an overview of all relevant information, such as end-users who have not logged on, an overview of the number of incorrect answers for a new password, and an overview of the current SSRPM status. The GUI, configuration and reporting abilities can be tailored to meet your organizational requirements.

Integration with other Tools4ever solutions

The web interface of SSRPM is able to show password complexity rules defined by Tools4ever's Password Complexity Manager (PCM) and check if the new password meets the requirements defined by that policy.