Welcome to SSRPM

Welcome to Self Service Reset Password Management (from here on the abbreviation 'SSRPM' will be used). SSRPM is an application which allows users to reset their own (Active Directory) passwords. This eliminates the need for a helpdesk and/or system administrator to service these requests when a user has forgotten his or her password.

SSRPM provides:

• Less involvement of IT staff

Users can reset their password without having to wait until the helpdesk or system administrator can service their requests. This will drastically reduce the number of calls to your helpdesk.

• Immediate return of investment (ROI)

Password resets and user ID issues are responsible for 15 to 35 percent of all helpdesk calls. Using SSRPM these calls will be reduced close to zero.

• Reduction of user downtime

With locked-out users having faster access to the network again, user downtime is strongly reduced.

• Increased security

Security is increased by eliminating possible helpdesk errors. Furthermore, users will not have to write down passwords. Security threats such as password guessing and break-ins will be minimized.

• Easy usability

Once a user has enrolled with the SSRPM Enrollment Wizard, resetting a password is simply a matter of clicking a button on the Microsoft Windows logon dialog box and answering a series of challenge questions.