Self Service Password Management. Increase Security & Recover Lost Time

Saves time and money

Deploying SSRPM enhances the efficiency of the helpdesk and because end-users can modify their own passwords directly, they remain productive. It also reduces the number of calls to the helpdesk to near zero. SSRPM has been proven to reduce the number of helpdesk calls regarding reset password by as much as 90%.

Improved service level

End-users can reset their passwords easily and at any time (24/7). Remote users don’t have to wait for the helpdesk to release the accounts. With SSRPM, the helpdesk service window for resetting passwords is simply increased from office hours to 24/7.

Better security

By posing the predefined and pre-answered questions to establish the identity of the end-user, the risk of fraudulent requests for password resetting is avoided. This is often a major improvement over the current situation where an end-user can call the helpdesk and a minimal methodology of checking is carried out. Is the caller who he says he is?

Fulfils compliance

Because all the actions of SSRPM are recorded in an audit log, standard management reports can be generated with SSRPM, particularly for organizations having to work with SOX, HIPAA, SEC and GLBA requirements.

Out-of-the-box solution

SSRPM installation is possible in less than two hours.

Read more on the features of Self Service Reset Password Management