Features - Notifications

Custom scheduling and delay

Every notification type supports custom scheduling and delay settings. These settings include trigger delay, trigger handling when actions fail and repetition.

Escalation

All alarm actions can be escalated. MonitorMagic executes an alarm action, for instance an e-mail message. If the recipient doesn’t respond within a set period of time, MonitorMagic can escalate the incident by executing other alarm actions, such as a e-mail message to management staff or an SMS message to the network administrator’s mobile phone.

Custom keywords

For flexible alarm action configuration, you can maintain your own set of keywords and define these globally per agent. Once the alarm action is processed, these keywords will be specified by the service. This will save you lots of configuration time when for instance email notifications should be sent to different staff every week. Just change one keyword and all email addresses in all your alarm actions will be updated automatically.

Popup messages

Sends a standard popup message to a computer or a user notifying the status of the incident. The contents of popup messages can be configured using keywords containing status information.

E-mail messages

Like the popup messages, e-mails can be configured to show relevant status information.

Pager and SMS messages

MonitorMagic supports sending pager and/or SMS messages to all devices and operators worldwide. The contents of these messages can also be configured like the popup messages. MonitorMagic's pager support doesn't rely on email support by its provider, it has its own built-in protocols and connection software to directly communicate to any local provider worldwide.

Log event

MonitorMagic can write an event to the event log of a computer, storing the status of an incident. When integrating MonitorMagic with other applications, these applications can receive status information through these log events.

SNMP traps

MonitorMagic can send messages to other computers in the form of an SNMP trap. These SNMP traps can be received by computers running operating systems other than Windows NT/2000. For instance, when integrating MonitorMagic with a central, enterprise management consoles (like HP OpenView, IBM Tivoli or CA UniCenter), MonitorMagic can send messages directly to that application.