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The whole account is created by using one form only. The helpdesk employee only needs to fill in the relevant parameters: “first name, last name and job title” and everything is created according to the predefined template: no effort, no errors. View a tour.
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| Reset password | |
Forms and Delegation offers the option to reset a password, unlocks the account if necessary, and forces the end user to provide a unique password for the next logon session. All without the helpdesk operator having to type or confirm a single keystroke. Various statistics are available, but we have determined that between 35% and 45% of all helpdesk calls are related to this task.
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| Edit user | |
The most commonly changed items are group memberships and address information. Managing group memberships can be very complex and few companies have a solid solution. Common practice is to use manual procedures to grant and revoke group memberships. In a scenario where every job title is associated with 10 to 15 different group memberships in an organization with more than 20 different job titles, this would result in a very long lookup matrix.
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| Rename user | |
Relevant when dealing with female divorced employees. You want to preserve the SID of the user instead of deleting it and creating an account from scratch.
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| Move user | |
In a multiple site environment it is common that every site has its own home-dir server, DC, child domain and group settings. Moving a user from 1 site to another is complex if all security settings and data (home and email) have to be maintained. This is especially true if the sites are managed by their own helpdesk/sysadmins under a restricted security context.
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