Tools4ever, the market leader in identity and access management solutions, announced today that has developed a connector between its solution User Management Resource Administrator (UMRA) and Zendesk. Zendesk delivers a cloud-based customer service software to thousands of organizations.
The new Tools4ever connector allows customers to sync Active Directory users directly with Zendesk through the UMRA, an identity management engine. This allows system admins to easily automate tasks that are performed in Zendesk, including creating, deleting, updating or disabling a user, setting a password, creating a group or setting a membership.
With a connection from UMRA to Zendesk, system administrators can easily make changes in Active Directory accounts which are then automatically synchronized with Zendesk. This eliminates the manual processes of creating, changing and disabling in multiple systems and allows administrators to quickly accomplish these tasks.
We developed the Zendesk connector to meet the ever-evolving needs and requirements of organizations, said Dean Wiech, managing director of Tools4ever. The connection with Zendesk drastically reduces the amount of time users spend on account management by seamlessly integrating with Active Directory and UMRA to minimize manual and repetitive tasks.
UMRA helps improve service levels, increase employee productivity and enhance security while also saving time and money, as well as offering benefits, such as role-based access control (RBAC) that allows for consistency and control when issuing access rights to applications, shares, distribution lists and roles within applications.